The Dispatcher is a key operations link between Lew Thompson, Professional drivers, and our customers. This position works to track and direct a group of experienced professional drivers, provide excellent customer relations, ensure safety and regulatory compliance, and other tasks as directed.
Responsibilities
- Ensure safety and regulatory compliance
- Monitor truck repairs and ensuring their regular maintenance
- Review the shift turnover from the previous shift and take the required action, including involving other managers and customers as necessary.
Other Duties:
- Track and trace the trucks throughout the shift.
- Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
- Coordination with truck drivers about changes in routes and other situations
- Receive ETAs and PTAs and manage throughout the shift.
- Receive confirmations of load assignments.
- Slip seat equipment as necessary.
Customer Service duties may include:
- Provide excellent customer relations
- Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
- Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of customers.
Knowledge, Skills, and Abilities
- Bilingual – Spanish
- Exceptional time management and organizational skills
- Ability to handle difficult situations calmly, especially during customer complaints.
- Knowledge of DOT regulations and Driver HOS
- Analytical skills to analyze problems like unanticipated road blocks
- Technological and computer skills particularly in transportation software a plus
- Excellent interpersonal and organization skills
- Ability to work in a fast paced and always changing environment
- Ability to demonstrate a high level of proficiency in Microsoft Office Products Self-motivated with the ability to work unsupervised
Education/Experience
- Valid CDL required
- High School diploma required
- Bachelor’s degree in transportation management or equivalent experience a plus 1+ years dispatcher experience
Competitive Compensation
We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.
- Expected Pay Range: $26.50-$29.90
- Full Pay Range: $26.50-$41.00
- Pay Grade: 7
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
PI283437069