Equal Opportunity Employer/Veterans/Disabled
Portland State University
Position Details
Position Details Proposed Start Date06/01/2026Classification TitleOffice Specialist 1Working TitleOCCD Bilingual Office Specialist 1Department222800 - OCD Oregon Center for Career DevelPosition NumberD94448RepresentationOP - SEIU/OPEU Local 503Position FTE1.0End date, if applicable 06/30/2027
Position Summary Brief Description of PSU/School/DeptPortland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.
More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.
The Oregon Center for Career Development in Childhood Care and Education (OCCD) provides leadership in the development and operation of integrated and statewide professional development standards and systems. OCCD promotes professional development to achieve high quality care and education for children, and creates and supports training and education.
Position SummaryThis bilingual English/Spanish position provides essential support for OCCD staff and program participants, focusing on accurate data management, including the Data Entry and File System, Helpdesk and customer support, and general office operations.
Responsibilities include performing data entry while meeting productivity goals; providing Helpdesk support to ORO Providers and other stakeholders; assisting Spanish-speaking clients through the Spanish Queue and translating program materials into Spanish as needed; facilitating document intake processes such as scanning, linking, and prescreening; and participating in cross-training while supporting and training other employees to ensure consistency and quality in workflows.
Workload Distribution*:
Data Entry: 60-80%
Helpdesk: 10–30%
Prescreening: 10–30%
Imaging: 5%
Cross-training: 1%
*Percentages reflect average workload distribution and may vary based on operational needs, including periods of full-time data entry versus split-duty assignments.Minimum Qualifications from Classification Completion of courses or training in Office Technology; OR
One year of general clerical experience which included typing, word processing, or other generation of documents; OR
An equivalent combination of training and experience.Additional Minimum Qualifications for this Position
- High school diploma or equivalent, with at least 1 year of office or clerical experience, including data entry and document handling.
- Bilingual English/Spanish: written and spoken
- Proficiency with Windows and standard computer applications, including Microsoft Office and Google Workspace.
- Strong attention to detail, accuracy, and ability to follow established procedures while maintaining confidentiality.
- Effective communication skills and ability to work with staff and program participants.
- Ability to prioritize tasks, meet deadlines, and manage repetitive work efficiently.
- Successful completion of a background check.
- One year dedicated experience in data entry OR information system database
- Typing speed of at least 50-70 words per minute (wpm) with a high level of accuracy
- Experience or proven knowledge of the child care field
- Customer service and Helpdesk experience
- Creates an environment that acknowledges, encourages and celebrates differences.
- Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
- Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
- Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is your experience with data entry, and how do you ensure accuracy, attention to detail, and data security when handling sensitive or confidential information? Please respond in both English and Spanish.
(Open Ended Question)
- * What is your experience in helpdesk or customer service, and how do you ensure clear and professional written and verbal communication with customers? Please respond in both English and Spanish.
(Open Ended Question)
- * Please list the computer programs you have used and briefly describe your experience with each, including Microsoft Office, Google Workspace, helpdesk ticketing systems, CRMs, and any other relevant tools, and indicate which tools you use most often. Please respond in both English and Spanish.
(Open Ended Question)
- * How do you prioritize multiple tasks, for example handling data entry and customer support responsibilities at the same time? Please respond in both English and Spanish.
(Open Ended Question)
- * How do you approach learning new tasks, getting trained on new systems, and handling situations when you don’t know the answer? Please respond in both English and Spanish.
(Open Ended Question)
- * How do you handle feedback or criticism from supervisors or coworkers, and how do you resolve disagreements or conflicts in a team setting? Please respond in both English and Spanish.
(Open Ended Question)
- * Have you worked in a hybrid or remote environment before, and how do you stay focused, motivated, and productive when working remotely? Please respond in both English and Spanish.
(Open Ended Question)
- * Do you have the ability to type/enter data at a speed of at least 50-70 words per minute (wpm) with a high level of accuracy?
- Yes
- No
- * How did you first find out about this position?
- PSU Website
- Indeed.com
- HERCJobs
- Urban League of Portland
- Hispanic Metropolitan Chamber
- Oregon Employment Department
- Social Media
- Person Referral
- Career Builder
- Glass Door
- Other - Please describe in the next Question
- If you selected Other, please describe.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Professional References
PI283915518