Office Assistant 2

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.96 - $26.85 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

October 06, 2025

The Opportunity:

THIS WORK MATTERS!

At our Community Health Center, we don’t just provide care—we build relationships, improve health outcomes, and advocate for equity across every zip code we serve. We’re a team of passionate, dedicated professionals committed to meeting people where they are and ensuring every patient feels seen, heard, and supported. If you’re ready to be a part of something bigger than just a job, this is where your purpose meets impact.

This position’s primary focus is as the first point of contact for clients at the Dental clinic sites providing excellent customer service. Ensures accurate patient demographic and financial information and collects patient fees according to established policies. This position is in a high volume, fast-paced environment where multitasking and use of several computer systems are essential to clinic operations.

The responsibility of this Office Assistant 2 includes but is not limited to the following:

Client Services: Your Impact Zone!

• Master the Dataverse: Seamlessly navigate databases, decode insurance intricacies, and ensure flawless patient registration in Epic. You'll be the guardian of accurate information.
• Conquer Insurance Challenges: Dive headfirst into insurance issues, swiftly resolving roadblocks and keeping our Case Managers informed. You'll be the patient's advocate.
• Orchestrate Financial Transactions: Handle co-pays and payments with precision, ensuring accurate account balances and unwavering adherence to policy. You'll be a financial rockstar.
• Command the Communication Flow: Decipher priority messages, proactively update patient information, and confirm appointments with lightning speed. You'll be the communication dynamo.
• Empower Patients with Essential Resources: Distribute vital resources like bus tickets and gift cards, meticulously tracking every transaction. You'll be a beacon of support.

Customer Service: Your Stage to Shine!

• Be the Welcoming Force: Radiate positivity as the first point of contact, creating a warm and inviting atmosphere. You'll be the face of our clinic.
• Navigate the Information Highway: Answer calls with clarity, provide essential information, and seamlessly connect patients with the right resources. You'll be the information guru.
• Bridge the Communication Gap: Act as a liaison, relaying patient needs and ensuring seamless communication between staff and providers. You'll be the communication bridge.
• Champion the Patient Experience: Proactively monitor wait times, anticipate needs, and swiftly address any concerns. You'll be the patient experience champion.
• Master the Appointment System: Schedule appointments with precision, coordinate interpreters, and capture detailed notes. You'll be the Epic appointment master.
• Be the Document Flow Architect: Receive, review, and distribute critical patient documents, ensuring seamless information flow. You will be the information traffic controller.

Document Handling: Your Realm of Efficiency!

• Streamline Document Flow: Receive, review, and route critical patient documents with speed and accuracy. You'll be the master of document management and RightFax.
• Prepare for Digital Transformation: Prepare documents for scanning and indexing, ensuring seamless integration into our electronic records. You will be the digital document prepper.
• Facilitate Critical Communication: Assist medical staff with faxing, ensuring vital information reaches its destination.

Resource Management: Your Platform for Innovation!

• Troubleshoot and Optimize: Resolve equipment issues with agility, ensuring smooth operations. You will be the tech problem solver.
• Drive Project Execution: Manage downtime priorities and project lists with efficiency, ensuring timely completion of tasks. You will be the task master.
• Fuel Collaborative Efforts: Support vital meetings and committees, contributing to clinic operations and process improvements. You will be a vital team player.

Why Join Our FQHC as an Office Assistant 2?

• Make a real impact on the lives of underserved individuals and families through meaningful administrative work.
• Be part of a mission-driven organization that prioritizes community health.
• Enjoy a supportive and collaborative work environment with opportunities for professional growth.
• Gain valuable experience in the dynamic field of community healthcare, utilizing and expanding your advanced office skills.
• Utilize and expand your skills with advanced office tasks.

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Minimum Qualifications:

Education/Training: Equivalent to the completion of the twelfth grade; AND

Experience:Two (2) years of general office support or customer service experience dealing directly with the public.

Preferred Qualifications/ Transferable Skills: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing professional customer service to diverse communities.
• Training or experience working with data entry, databases or Electronic Health Records Systems such as EPIC and RightFax.
• Previous experience working in a medical or health related environment.

Transferable Skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

A completed online application.

Attach a Resume demonstrating you meeting minimum qualifications; AND

Optional: Attach a Cover Letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

ADDITIONAL INFORMATION:

Type of Position:This position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Tuesday, Wednesday and Friday 7:30 AM - 6:30 PM

Work Location: This position works onsite. 3653 SE 34th Ave, Portland, OR 97202.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Maya Jabar-Muhammad

Email:

maya.jabar@multco.us

Phone:

+1 (503) 9881270 x81270

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6001 - Office Assistant 2