Office Assistant 2 - Front Desk- Billingual Spanish KSA - LDA

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$24.60 - $30.14 Hourly

Department:

Health Department

Job Type:

Limited Duration

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

January 26, 2026

The Opportunity:

This Work Matters!

This is a Limited Duration Assignment (LDA). Limited Duration Assignments are expected to last up to two (2) years, but may end sooner.

This position may be used to fill future recruitments including full-time, part-time, and limited duration assignments.

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

The Women, Infants and Children (WIC) Office Assistant 2 position works primarily at the front reception desk. This role involves screening applicants for eligibility, making and rescheduling appointments, and checking participants in and out of appointments. The assistant answers routine questions, documents transactions, and issues food benefits. They also prepare mailings and use critical thinking to address problems at the front desk. Additionally, the position provides back-up phone support, works cooperatively with teammates, and provides excellent customer service throughout each step. Creates a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. This position requires the ability to provide services in Spanish and English languages. This is a Limited Duration position assignment. This position may assist in providing coverage at other WIC locations.

As the Office Assistant 2, you will:

• Provide front desk and participant-centered services, including greeting, determining visit reason, screening for eligibility (ID, residency, income), ensuring record accuracy, and documenting interactions
• Manage WIC benefits and administrative tasks, such as issuing food benefits, assisting with benefit use issues, organizing forms, answering follow-up questions, and providing WIC Rights and Voter's Registration information
• Maintain a positive and cooperative work environment with co-workers and supervisors, ensuring culturally appropriate and sensitive service delivery
• Provide direct customer service to participants, including scheduling appointments and offering community referrals
• Fluently provide all required services in both Spanish and English
• Complete administrative and clerical tasks for WIC, including check-in/out, inventory, OHP eligibility checks, and managing messages/faxes
• Manage client communications and record-keeping, such as sending appointment reminders, handling food issuance audits, and archiving forms
• Perform follow-up work, run reports, and complete special projects as assigned
• Participate in staff meetings and assist with the orientation and training of new employees
• Complete administrative and clerical tasks for WIC, including check-in/out, inventory, OHP eligibility checks, and managing messages/faxes
• Manage client communications and record-keeping, such as sending appointment reminders, handling food issuance audits, and archiving forms
• Perform follow-up work, run reports, and complete special projects as assigned
• Participate in staff meetings and assist with the orientation and training of new employees
• Use customer service skills and critical thinking to assist participants over the phone, answering calls or calling participants, to assist with a variety of needs

Diversity and Inclusion:At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Completion of the twelfth grade
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position
• This position requires the ability to speak, write and read fluently in the Spanish

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Change Management & Flexibility:Demonstrated ability to adapt to evolving procedures, systems, and priorities while maintaining a positive, solution-focused approach in a fast-paced environment.
• Time Managements & Organization: Strong skills in prioritizing tasks, managing multiple deadlines, and maintaining accuracy and efficiency under pressure.
• De-escalations and Communication: Proven ability to calmly, respond empathetically to diverse needs, and communicate clearly and professionally with clients and team members.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Background, reference, and education checks

Pay Equity:Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Required: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.
• A resume that explains all related experience (paid or unpaid) and training in your resume.
• A cover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role.

Note:The application, resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Schedule: Monday to Friday, 9:00 AM - 5:30 PM

Work Location: This position works onsite at the Walnut Park Complex located at 5329 MLK Jr. Blvd, Portland, OR 97211and North Portland Health Center located at 9000 N. Lombard St.,Portland, OR 97203.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit theDisaster Service Worker Informationpage.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Dan Ryan

Email:

daniel.ryan@multco.us

Phone:

+1 (971) 5001690

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6001 - Office Assistant 2