Office Assistant 2 (Russian KSA)

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.96 - $26.85 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

September 03, 2025

The Opportunity:

This recruitment will be used to fill various full-time or part-time Bilingual Russian Office Assistant positions with the Health Department.

At the Health Department, we are looking to fill our workforce with diverse staff who are compassionate and can provide professional customer service to the community we serve. As an Office Assistant in the Health Department, you will be working with and assisting people from many cultures, races, languages, backgrounds and life experiences different than your own and may be the first voice or person someone encounters. All are welcomed here.

Some duties of an Office Assistant 2 - Bilingual Russian include, but are not limited to:

Client Services: Your Impact Zone!

• Master the Dataverse: Seamlessly navigate databases, decode insurance intricacies, and ensure flawless patient registration in Epic. You'll be the guardian of accurate information.
• Conquer Insurance Challenges: Dive headfirst into insurance issues, swiftly resolving roadblocks and keeping our Case Managers informed. You'll be the patient's advocate.
• Orchestrate Financial Transactions: Handle co-pays and payments with precision, ensuring accurate account balances and unwavering adherence to policy. You'll be a financial rockstar.
• Command the Communication Flow: Decipher priority messages, proactively update patient information, and confirm appointments with lightning speed. You'll be the communication dynamo.
• Empower Patients with Essential Resources: Distribute vital resources like bus tickets and gift cards, meticulously tracking every transaction. You'll be a beacon of support.

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Customer Service: Your Stage to Shine!

• Be the Welcoming Force: Radiate positivity as the first point of contact, creating a warm and inviting atmosphere. You'll be the face of our clinic.
• Navigate the Information Highway: Answer calls with clarity, provide essential information, and seamlessly connect patients with the right resources. You'll be the information guru.
• Bridge the Communication Gap: Act as a liaison, relaying patient needs and ensuring seamless communication between staff and providers. You'll be the communication bridge.
• Champion the Patient Experience: Proactively monitor wait times, anticipate needs, and swiftly address any concerns. You'll be the patient experience champion.
• Master the Appointment System: Schedule appointments with precision, coordinate interpreters, and capture detailed notes. You'll be the Epic appointment master.
• Be the Document Flow Architect: Receive, review, and distribute critical patient documents, ensuring seamless information flow. You will be the information traffic controller.

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Document Handling: Your Realm of Efficiency!

• Streamline Document Flow: Receive, review, and route critical patient documents with speed and accuracy. You'll be the master of document management and RightFax.
• Prepare for Digital Transformation: Prepare documents for scanning and indexing, ensuring seamless integration into our electronic records. You will be the digital document prepper.
• Facilitate Critical Communication: Assist medical staff with faxing, ensuring vital information reaches its destination.

Resource Management: Your Platform for Innovation!

• Troubleshoot and Optimize: Resolve equipment issues with agility, ensuring smooth operations. You will be the tech problem solver.
• Drive Project Execution: Manage downtime priorities and project lists with efficiency, ensuring timely completion of tasks. You will be the task master.
• Fuel Collaborative Efforts: Support vital meetings and committees, contributing to clinic operations and process improvements. You will be a vital team player.

Why Join Our FQHC as an Office Assistant 2 On-Call:

• Make a real impact on the lives of underserved individuals and families through meaningful administrative work.
• Be part of a mission-driven organization that prioritizes community health.
• Enjoy a supportive and collaborative work environment with opportunities for professional growth.
• Gain valuable experience in the dynamic field of community healthcare, utilizing and expanding your advanced office skills.
• Utilize and expand your skills with advanced office tasks.

Diversity and Inclusion: As a Health Department employee, you will contribute to a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. ​

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of theselection process page.

Minimum Qualifications/ Transferable Skills:*

Education/Training: Equivalent to the completion of the twelfth grade, AND

Experience:

• Two years of general clerical experience, including experience using standard applications (spreadsheet, word processing, presentation software, etc.) to input, retrieve and present data and text and/or experience working with clients and/or the public.
• One year of additional specialized clerical or business/vocational related training is highly desirable

Knowledge Skills and Abilities (KSA): Must be fluent in Russian and English (language testing is required)

Other: Some positions may require a background investigation, which may include being fingerprinted. Employment is contingent on passing a background investigation.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. A completed online application.

2. Attach a Resumedemonstrating you meeting minimum qualifications; AND

3. Optional: Attach a Cover Letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:
  • Navigate to your profile in Workday (see: My Career Profile) and click on the “My Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
  • When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
• Do not click the “Submit” button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.

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The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Resume and Cover Letter Review
• Phone screen
• Consideration of top candidates
• Language assessment
• Background, reference

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Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Monday Friday (8:00 AM - 5:00 PM)

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jon Marquardt

Email:

jon.m.marquardt@multco.us

Phone:

+1 (503) 9888647 x88647

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6001 - Office Assistant 2