Office Assistant Senior

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$25.34 - $31.03 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

October 01, 2025

The Opportunity:

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

The Women, Infants and Children (WIC) program Office Assistant Senior position is a senior clerical position. This position enters and maintains appointment schedules for certifying staff, schedules interpreters, provides backup support at the front desk and call center, assists in training and coaching OA2 staff, runs various reports and does follow up work, maintains accurate and organized records and files, orders supplies, provides support to the Program Supervisors and Operations Administrator, works cooperatively with teammates, and provides excellent customer service through each step.

As the Office Assistant Senior, you will:

• Enter and maintain individual appointment and class schedules
• Coordinate with Supervisors and OA Seniors at other WIC sites on staffing and scheduling issues
• Work cooperatively and use positive and effective communication with co-workers and supervisors
• Send text reminders for group education classes and complete follow up work
• Prepare excel report to opt-in new participants, update participant information in texting software, monitoring accuracy of excel data and ensuring deadlines are met
• Provide all services in a culturally appropriate and sensitive manner
• Assist in orientation and training of new employees, assign duties and provide coaching to clerical staff
• Order and maintain inventory of office items, such as: training material, forms, office supplies, equipment, etc.
• Serve as the resource for computer or phone problems, policy and procedure questions, facilities problems and handling difficult participants
• Facilitate meetings, take meeting minutes, communicate staffing updates/changes to staff
• Use customer service skills and critical thinking to assist participants in person and over the phone with a variety of needs
• Work cooperatively to share and manage call volume

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on ourbenefits website.

Salary/Pay:Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Equivalent to the completion of the twelfth grade
• Three (3) years of specialized and increasingly responsible office support experience dealing directly with the public

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to recognize and respond to signs of trauma and provide sensitive, empathetic service
• Effective communication skills
• Attentive to details
• Time Management skils
• Technological Proficiency- Comfortably uses office software, and communication platforms

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Background, reference, and education checks

Required: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.
• A resume that explains all related experience (paid or unpaid) and training in your resume.
• A cover letter that expands on your resume, addressing how you will express enthusiasm for the role and WIC’s mission. Please highlight any relevant experience paid or unpaid and showcase your leadership and team support skills. Additionally, address your qualifications and skills and how they align with the responsibilities of the role.

Note: The application, resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Schedule: Monday to Friday, 9:00 AM - 5:30 PM

Work Location: This position works onsite at a temporary location at the Rockwood Market Hall Building, 3rd Floor - Suite 310, 458 SE 185th Ave, Portland, OR 97233 and will eventually move to permanent location at 427 SE 187th Ave. Portland, OR 97230.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Planand exploring ourCore Competencies for all County employees.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Rebecca Richko

Email:

rebecca.richko@multco.us

Phone:

+1 (971) 9971646

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6002 - Office Assistant Senior