POSITION TITLE: Offshore Division Support Manager
LOCATION: This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop.
PAY RATE: $80,000/yr
Join a High-Growth Legal & Corporate Services Leader
ABOUT THE ROLE:
In this pivotal role, you will act as a bridge between our internal business units and offshore service providers, ensuring timely, quality delivery of support services. You’ll work closely with divisional leadership to manage vendor performance, resolve escalations, and enhance workflows. From SLA adherence to strategic business reviews, you’ll ensure Lexitas continues to deliver top-tier service across every engagement.
Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, registered agent services, and corporate filings. Our mission is to deliver unmatched service with integrity, professionalism, and responsiveness.
KEY RESPONSIBILITIES:
- Drive performance against service metrics and budget goals for assigned Business Units
- Monitor and analyze daily, weekly, and monthly KPIs; present insights to leadership
- Oversee staffing plans and ensure alignment with SLAs and SOPs
- Serve as the escalation point for offshore service issues, ensuring swift resolution
- Partner with internal stakeholders to assess and execute offshore solutions
- Identify process improvement opportunities and recommend automation where applicable
- Lead knowledge management initiatives, including SOP documentation and article creation
- Manage invoice reviews, track project onboarding, and support new scopes as needed
- Facilitate strategic meetings with offshore providers and Lexitas leadership teams
WHAT WE’RE LOOKING FOR:
- Strong team leadership and mentoring abilities, especially in offshore support environments
- Excellent communication, stakeholder management, and client-facing skills
- A problem-solver’s mindset with the ability to think critically and act decisively
- High attention to detail and organization in fast-paced settings
- Proficiency with Microsoft Excel, BI tools, CRM/ticketing platforms (e.g., Freshdesk)
- Demonstrated ability to drive process improvements and operational efficiency
- A positive, SPIRITED attitude aligned with our core values of Service, Positivity, Respect, Integrity, Teamwork, Entrepreneurial spirit, and Diversity
QUALIFICATIONS:
- Bachelor’s degree required
- 5+ years of experience in offshore operations or support
- 2–3 years in a managerial or team leadership role
- Experience supporting high-volume operations and working with global clients
- Familiarity with offshore providers in India and the Philippines preferred
- Six Sigma, Lean, or IAOP certification is a plus
SUPERVISORY RESPONSIBILITIES
This role is not a supervisor position.
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
TRAVEL REQUIREMENTS
Little to no travel expected for this position.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.
AAP/EEO STATEMENT
Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital, status, pregnancy, gender identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled
If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.
PayType
Salary
HiringRate
80000