Operating Room Welcome Navigator - Mainland Campus - Full Time

Operating Room Welcome Navigator - Mainland Campus - Full Time

Job Description

As the primary liaison, you will create a positive and stress-free atmosphere for patients and their families. Your role involves providing clear communication, offering guidance, and maintaining a welcoming space. By focusing on patient support and navigation, you will contribute to a seamless and comforting surgical experience, ensuring families feel informed and cared for throughout their time at the medical center.

Responsibilities

• Greet patients and families, offering a warm welcome and an overview of the surgical process.
• Conduct regular rounds to assess and address patient needs, providing reassurance and support.
• Serve as a communication link between the clinical team and families, ensuring timely updates.
• Maintain a calm and organized waiting room, ensuring it is well-equipped and comfortable.
• Manage phone calls efficiently, reducing disruptions to clinical staff and patient care.
• Assist patients in navigating the perioperative areas, offering guidance and a friendly presence.
• Escalate concerns to the clinical team, ensuring a swift and appropriate response.
• Support initiatives to enhance patient experience, providing valuable feedback.
• Demonstrate exceptional customer service, building positive relationships with patients and families.
• Maintain a professional and empathetic approach, creating a supportive environment.

Qualifications

• Strong interpersonal skills and the ability to communicate compassionately.
• Excellent organizational abilities and multitasking skills in a fast-paced setting.
• Experience in healthcare, hospitality, or patient services is an asset.
• High School degree or equivalent, with fluency in English (bilingual preferred).
• Valid driver's license and American Heart Association BLS certification within 30 days.
• Six to nine months of patient care experience or relevant education.
• Knowledge of medical terminology and collaboration skills.
• Proficiency in Clinical Applications (training provided).
• Ability to maintain confidentiality and adhere to HIPAA guidelines.
• A passion for patient support and a commitment to delivering exceptional service.

Apply Now

• Job Identification07-39565
• Job CategoryAdministrative / Customer Service
• Job ShiftDay
• Pay Range$17.50 - $25.17 per hour
• Holidays RequiredNo
• Weekends RequiredNo
• Hrs Per Week37.5

Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)Medical, Prescription Drug, Dental & Vision InsuranceRetirement Plans with employer contributionsShort-Term & Long-Term Disability CoverageLife & Accidental Death & Dismemberment InsuranceTuition Reimbursement to support your educational goalsFlexible Spending Accounts (FSAs) for healthcare and dependent careWellness Programs to help you thriveVoluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.
AtlantiCare is an Equal Opportunity Employer

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