Operations Coordinator

Operations Coordinator

Posting Description

The Operations Coordinator serves as a pivotal liaison between Habitat Bergen's executive leadership and its diverse network of internal staff, volunteers, homeowners, donors, corporate partners, and community stakeholders. This role is responsible for ensuring the organization's day-to-day programs and operations run efficiently, compassionately, and in alignment with Habitat Bergen's mission to build affordable housing solutions in Bergen County, NJ. The Operations Coordinator reports directly to the Executive Director and plays a lead role in organizational planning, stakeholder engagement, homeowner support, and cross-functional project management.

Liaison & Communication Support
* Act as a key point of contact between leadership, staff, volunteers, homeowners, and external stakeholders; routing inquiries, coordinating responses, and ensuring consistent follow-through.
* Assist in the preparation of internal communications, meeting materials, reports, and stakeholder updates.
* Maintain compliance within HFHI guidelines and requirements in partnership with the Executive Director.
* Support the Executive Director in representing Habitat Bergen at community events, information sessions, and partner meetings.
* Maintain and update organizational contact databases (donors, volunteers, homeowners, partners).

Homeowner Relations & Support
* Serve as a frontline point of contact for homeowner inquiries responding with warmth, accuracy, and urgency.
* Schedule and support homeownership information sessions, eligibility appointments, and financial education workshops.
* Assist in collecting, organizing, and tracking application materials, sweat equity hours, and homeowner file documentation.
* Follow up with partner families at key milestones throughout their homeownership journey.
* Coordinate logistics for closings, move-ins, and home dedication events in collaboration with the Executive Director.
Identify and escalate homeowner concerns or service gaps promptly to the Executive Director.

Vendor & Stakeholder Management
* Oversee and maintain ongoing support and coordination with external stakeholders and partners (IT, HR, Construction, Municipal, etc.)
* Cultivate and maintain strong relationships with corporate build partners, local county communities, and civic organizations.
* Ensure a consistent, welcoming experience for all external stakeholders and community partners from first contact through ongoing engagement.
* Oversee operational coordination for new home construction, home repair, weatherization, and aging-in-place programs.
* Monitor project timelines, vendor relationships, permit compliance, and material logistics in coordination with the Construction Contractor/Consultant.

Program & Event Coordination
* Collaborate with the Volunteer Coordinator to align volunteer scheduling with build site needs and community events.
* Coordinate logistics for construction build days, repair projects, and community events (Women Build Week, Race to Build 5K, etc.).
* Support the preparation of event materials, partner communications, and post-event reporting.
* Help track program milestones, deliverable timelines, and grant-related documentation.
* Support the coordination of corporate team builds, community-based initiatives, and student volunteer programs.

Administrative Support
* Manage scheduling, calendars, and correspondence for Executive leadership.
* Process incoming donation acknowledgments, partner agreements, and vendor communications.
* Maintain organized digital and physical files in line with organizational recordkeeping policies.

Required Qualifications
* Associate's or Bachelor's degree in Business, Human Services, Communications, or related field (or equivalent experience).
* 1–3 years of experience in a coordinator, administrative, or community-facing role.
* Strong organizational skills with the ability to manage competing priorities and deadlines.
* Excellent interpersonal skills; comfortable engaging with diverse stakeholders — homeowners, volunteers, donors, and community partners.
* Proficiency in Microsoft Office Suite, Google Workspace, and standard scheduling/CRM tools.
* Positive, service-oriented attitude with a genuine passion for mission-driven work.
* Experience working with large data sets.

Preferred Qualifications
* Prior experience in nonprofit, housing, social services, or community development settings.
* Experience with volunteer or event management platforms (e.g., VolunteerLocal).
* Familiarity with affordable housing programs or HUD guidelines a plus.

HOW TO APPLY

Ready to Build Something Meaningful?
Submit your application by July 24, 2026. We look forward to hearing from you.
Interested candidates should submit a resume and cover letter to Careers@habitatbergen.org with “Operations Coordinator Application” in the subject line.

Salary/Hourly Range
$47,840-$60,000

#LI-aff

About

Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.

HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Function

US Affiliate

Auto req ID

10953BR

Position Category

Affiliate-Opportunity

Position Type

Affiliate

Geographic Location

North America

Location

Westwood, NJ

Affiliate Name

Habitat for Humanity of Bergen County