Operations Coordinator

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:

Full time

Department:

Dental

All Locations:

1601 Washington Street

Position Summary:

NeighborHealth is seeking an experienced individual to serve as Operations Coordinator in the Dental department. Under the supervision of the Administrative Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department. The coordinator will work with providers, dental supervisors and other staff to create excellent patient experience. Responsibilities include but are not limited to: template management, referral processing and tracking, schedule management, dental estimate creation, insurance/benefit plan verification and prior-authorization submissions. The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.

What You'll Do

The Operations Coordinator will work with providers, dental supervisors and other staff to create excellent patient experience. Responsibilities include but are not limited to: template management, referral processing and tracking, schedule management, dental estimate creation, insurance/benefit plan verification and prior-authorization submissions.

The successful candidate will be able to perform the following responsibilities:

• Manage the providers schedule templates in Epic, which includes opening/closing, and editing individual provider schedules
• Ensure timely checking-in and checking-out of all patients

• Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach, as well as work queue management
• Monitors the department’s referral report, submits prior authorization requests. Participates in the tracking of high-risk patients

• Assists with patient flow and waiting room management
• Coordinates the department recall/waiting list

• Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to: copying, filing, faxing, correspondence, and responding to record and imaging requests from external providers
• Coordinates and supports tasks associated with department’s performance improvement projects and compliance with regulatory requirements. Supports onboarding of Boston University Dental Residents, as needed
• Handle all incoming calls that Patient Access Coordinators (PACs) cannot address and support front desk duties such as scheduling and phone handling when needed
• Verifies dental plans, benefits and coverage specific to patients’ treatment plan through various dental portals (DentaQuest, Delta Dental, etc.). Advises patients about out-of-pocket expenses and payment plan options
• Coordinates care for patients who need prior authorization for treatment plan
• Answer patient questions related to insurance, claims, and billing
• Maintain accurate patient insurance records and documentation
• Create patient estimate plans, as needed

What You’ll Bring

• High School Diploma or G.E.D.
• Preferred:
  • Prior work experience in a health care setting (call handling, scheduling, customer service) preferably in a dental clinic
  • Bilingual skills
• Working knowledge of insurance verification processes
• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
• Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.
• Exceptional problem-solving and conflict-resolution abilities.
• Ability to handle sensitive and confidential matters with professionalism and discretion.
• Proficiency in Microsoft Office Suite.

Work Environment & Physical Requirements

• This position operates in a professional office and clinic environment.
• Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
• Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
• Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
• Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
• May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
• Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment.

Salary: Starting at $22/hr up to $33/hr based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.