By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
Job Description
Manages a wide range of functions as it relates to Harvard Parking Services (24) twenty-four hour (7) seven day a week parking operation. Supervises the parking monitor staff, and oversees any supplemental, out-sourced personnel (i.e. valet, special event coverage) to ensure the highest level of customer service is achieved. Works closely with the Associate Director of Parking, Associate Director of CommuterChoice, Associate Director of Parking Facilities, Campus Service Center management and staff, and the Technologies and Logistics department to ensure a successful parking operation through commitment to the highest levels of customer service and safety.
Job-Specific Responsibilities:
- Manages, trains and evaluates more than 30 service staff in a (24) twenty-four hour (7) seven day a week operation in accordance with established performance management plans and policies. Helps oversee the interviewing and hiring process for enforcement staff including Parking Monitor I’s and Parking Monitor II’s. Coordinates with Human Resources during the on-boarding process for new hires and off-boarding process for departing employees. Involved in progressive disciplinary action concerning enforcement staff in accordance with union contract.
- Issues required uniforms and accessories to newly hired enforcement staff and places orders for all uniform items as needed.
- Schedules enforcement staff’s regular and overtime shifts using approved guidelines. Fills last minute shifts and sick calls. Responsible for staffing numerous University events where parking resources are required. Responsible to staff the parking operation during weather and other emergencies. Verifies that the weekly enforcement staff correctly enters their time and absence requests into Peoplesoft and makes final approval.
- Works with the Parking Management team and Campus Service Center to develop and implement Parking Services policies & procedures to ensure fair and equitable distribution of parking opportunities and enforcement guidelines.
- Manages all aspects of customer service for Parking Services; assists team and gets involved when necessary. Responds promptly to customer issues in the field, communicates them to the Associate Director of Parking Operations and elevates issues as necessary. Submits weekly reports on all field issues to the Associate Director of Parking Operations.
- Oversees Parking Services communications including the distribution of announcements, transportation advisories, written literature and web text. Communicates with the Parking Services facility team, CommuterChoice, and the Campus Service Center staff to ensure excellent customer service and resolve promptly issues related to parking field and enforcement operations.
- Manages the enforcement program on the Allston and Cambridge campus and ensures all enforcement staff are trained and use the Parking Management systems appropriately.
- Conducts quarterly Monitor Meetings to review policies and procedures and to gather suggestions and feedback from field staff. Prepares weekly “Please Read” communications to inform field staff on operational changes, policy clarifications and update current events. Participates in weekly management meetings, project mitigation meetings, and other meetings as needed to effectively run the operation. Coordinates with the Associate Director to plan team training seminars.
- Participates in audits and financial reconciliation for Parking Services including event receipts, accounts receivables, and collection of parking fees and fines through student term bill & employee payroll deduction systems. Responsible for the reconciliation of receipts from remote locations; booths and campus multi space parking meters. Works with the Associate Director and the Manager of the CSC and administrative staff to ensure discrepancies are reported and necessary documentation/disciplinary action taken.
- Must be aware of academic calendar and will be required to have knowledge of events occurring at the University to anticipate customer traffic and assist with planning and staffing. Works closely with the Campus Service Center team to plan, schedule and invoice event parking. Responsible for auditing the Parking Services Event Schedule on a weekly basis. Prepares schedules and work plans for and participates in major events (i.e. commencement, move in/move out and reunions).
- Will assist in coordinating Parking Services support for major campus events by working with internal and external partners. These partners include FAS, Harvard Graduate Schools, Harvard Police, Commencement and Reunion planners and outsourced support staff vendors. Will also assist in coordinating with City of Cambridge staff to secure street occupancy permits for campus events.
- Will need to have working knowledge of all Harvard University Parking Services software systems, hardware (handheld ticket writers) and access control equipment. Runs reports in system to help manage the operation. Works closely with HUIT Support team to troubleshoot and resolve issues. Has working knowledge and is able to perform minor repairs/diagnosis of facilities including garage doors and multi-space meters.
- Coordinates with the Associate Director of Parking Facilities to guarantee all facilities are safe and equipment is functioning properly. Partners with the Security Compliance Officer to ensure a safe work environment and to ensure all Parking Monitors complete required annual safety refresher training.
- Assists the Associate Director and the Associate Director of Parking Facilities in the upkeep of Parking Services vehicles, ensuring they are in proper working order. Responsible for weekly Parking Monitor vehicle assignments.
- Performs special project work and other related duties as necessary.
Working Conditions:
- Emergency Status Designation:Critical Operations Personnel
Physical Requirements:
- Must be willing and able to perform work outdoors in all types of weather conditions. Should be physically able to lift 40 lbs.
Qualifications
Basic Qualifications:
- Bachelor’s degree or equivalent work experience required
- Minimum of 5 years’ relevant work experience
- Supervisory Experience
Additional Qualifications:
- Must possess strong communication, organizational and problem-solving skills.
- Demonstrated ability to negotiate effectively and successfully resolve customer service conflicts required.
- Previous experience in a college setting, university or service industry preferred.
- Parking-related experience a plus.
- Occasional night and weekend work required to supervise all aspects of the operation including special events.
Technology Skills Required: Must have strong computer skills including in-depth experience with spreadsheet and word processing software packages (Windows, Microsoft Word and Excel). Will be required to learn all Parking Management systems and must be willing to supplement technical knowledge with career development training courses.
Special Requirements: Occasional travel for this position may be required to attend industry conferences and training sessions. Valid driver’s license required.
Additional Information
Standard Hours/Schedule: 40 hours per week
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Pre-Employment Screening: Identity, Education, Criminal, Motor Vehicle Record
#LI-GJ1
Work Format Details
This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.