Opportunities in After Issue Services

Opportunities in After Issue Services

Company Summary

Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.

Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.

We invite you to explore what we have to offer and to join our cause.

Role Summary

The After Issue Services team provides ongoing support to our life and annuity customers throughout the life of their policy. Our service goals are to ensure our customers and agents can see that we care in every interaction by providing the best service.

After Issue Services is a division of eleven teams within the Customer Innovation Group. We work collaboratively to support our customers and agents and the other teams to deliver top-notch Service-as-a-Product. Roles are opening across our division including the following teams:

• Payments (Includes billing, disbursements, service center, and accounting. Some roles are customer-facing via phone, some are processing-oriented.)
• Title
• Contract Changes
• Case Design and Inforce illustrations
• Escalation and complex case review including research and response
• Quality Assurance
• Learning & Development

Essential Duties and Responsibilities

Candidates who have demonstrated these functional competencies will be good candidates for roles with After Issue Services:

• Customer focus
• Critical thinking
• Curiosity & desire to learn
• Flexibility and emotional awareness
• Proficiency with numbers and comfort with contractual language found in our policies
• Problem resolution
• Detail-orientation
• Research and data entry
• Teamwork
• Skilled communicator
• Technical savvy

Minimum Qualifications

• Bachelor’s degree preferred
• Roles in this division range from entry level with minimal experience to mid-career professionals
• This position currently offers an onsite hybrid work schedule, with the expectation that you are in the office three days per week during onsite core days. Our current onsite core days are Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

National Life Group

1 National Life Dr

Montpelier, VT 05604

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