Optician

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

Optical

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

The Optician is responsible for the daily operations of the dispensary, assisting customers/patients aged 2 – 100 in their selection and fitting of frames. He/she is also responsible for making glasses, controlling inventory and equipment, and grinding and dispensing of eyeglasses.

Essential Duties & Responsibilities:

• Assist patients with the selection and fitting of frames.
• Accurately records and tracks all orders in MVE.
• Accurately cut lens with minimal waste and assemble the glasses.
• Fits and adjusts frames. Performs a full range of repairs as needed.
• Inspects all eyewear prior to sending to the Dispensary.
• Maintains an appropriate level of supplies for the Eye Lab and Dispensary.
• Keeps the Director informed of price changes by suppliers.
• Assists with annual review of pricing structure.
• Maintains the Eye lab equipment.
• Keeps the Dispensary and work areas neat and stocked with a variety of frame designs.
• Insures timely turnaround of eyeglass orders.
• Interacts with patients and other staff professionally and respectfully, which reflects the needs and concerns of the individual.
• Consistently provides excellent customer service and makes patients feel welcome.
• Maintains a positive attitude.
• Effectively communicates with patients/customers regarding wait time and/or delays.
• Communicates charges for frames and lenses to patients and the registration staff.
• Report delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.

Other Duties & Responsibilities:

• Reads, understands, and complies with all Standards of Conduct, JCAHO policies, and all laws related to position responsibilities and employment at NeighborHealth.
• Upholds procedures and systems to safeguard the company.
• Confidentiality of all patient and employee information.
• Upholds safety policies, practices, and procedures, including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety, and other employee safety measures.

Knowledge, Skills, and Abilities Required:

EDUCATION:

• High school diploma or G.E.D.
• Graduation from a Certified Optician program or equivalent experience and a license.
• There needs to be knowledge and skill in lens grinding, the optical field, and eyeglass dispensing. Bilingual skills preferred.

EXPERIENCE: At least one year of prior relevant work experience

SKILLS/ABILITIES: Demonstrated ability to communicate effectively both in writing and verbally. Customer service skills. Familiarity with the use of a personal computer in a Windows environment is preferred.

EXPERIENCE: At least one year of prior relevant work experience

SKILLS/ABILITIES: Demonstrated ability to communicate effectively both in writing and verbally. Customer service skills. Familiarity with the use of a personal computer in a Windows environment is preferred.

Salary: Starting at $65,520, and up to $101,920 based on experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.