Part-Time Reservation Specialist II - Reservations, Program Services, and Special Event Permits

Description

The City of Irvine seeks a candidate with excellent customer service to perform administrative tasks while assisting the public with their program services and reservation needs. This recruitment is for a Part-time Reservation Specialist II - up to 19 hours per week with daytime availability required. For more information, please see the RESERVATION SPECIALIST II - PT flier.

Hours: Shifts will be scheduled within these core hours: Monday-Friday 7:30 a.m. - 5:30 p.m. Occasional weeknight and weekend shifts may be required to support citywide reservations and events.

Your Impact

• Work cooperatively with the public, community groups, businesses, vendors, and City staff by providing information and implementing policies and procedures regarding program registration and facility reservations.
• Greet the public in person, provide assistance and direction as needed.
• Screen and route telephone calls. Receive and relay messages.
• Process registration and reservation payments, withdrawals, refunds, changes, and cancellations.
• Process participation forms and update customer accounts.
• Troubleshoot customer inquiries and resolve requests with professionalism and deliver excellent customer service.
• Perform opening and closing duties for the front counter.
• May open, date-stamp, sort and distribute mail. May process out-going mail.
• Maintain various lists and inventories. May order supplies and forms as needed.
• Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.

Minimum Qualifications

• High school diploma or equivalent and three years of experience working with the public in an office setting, or any combination of education and experience that provides equivalent knowledge, skills, and abilities

Best Fit

• Excellent customer service and communication skills, and working knowledge of policies and procedures involved in program registration and facility operations.
• Proficiency in Microsoft Office applications, graphics software, and CivicRec registration software.

Supplemental Information

Your Team
The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine’s five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine through embrace of a team-oriented approach by living our values every day.

The Community & Library Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. The department consists of the following award-winning programs and services: Human Services; Community Parks, Outreach and Open Space; Athletics, Aquatics, Arts, Great Park Operations, and Attractions; Reservation, Program Services; Irvine Animal Care Center; Administrative Services; and the new Irvine Public Library System.
The Process

Find more information in the Community Services Senior Leader job description.

Interview: After a thorough review of applications, those candidates deemed most qualified as reflected in their application will be invited to an interview.

Background Check: A thorough background investigation will be conducted prior to appointment.

Medical Examination: A medical examination will be conducted, including a drug/alcohol screening and proof of a negative TB test to ensure the ability to perform assigned duties. Any applicant who tests positive or tampers with evidence shall be disqualified from consideration.

Future Vacancies: This recruitment may be used to fill future positions in a similar and/or lower classifications within the organization.

Part-time employees are employed "at will" and their services can be discontinued without cause.

Certain City budgets may not include funding for mandated CalPERS employer contributions. A qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment.

Equal Opportunity Employer
The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.