Position Summary
The Patient Access Representative/Patient Service Representative (PAR/PSR) represents the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PAR/PSR acts as a liaison to the patient. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and preparing medical records.
Schedule
Monday-Friday, 8:30am-4:30pm
Key Duties and Responsibilities
The key duties and responsibilities of the Patient Access Representative/Patient Service Representative include, but are not limited to:
- Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments
- Acquiring and verifying patient identity, financial, demographic and insurance information.
- Directing patient to review NPPR/ HIPAA information.
- Obtaining patient/responsible party signatures.
- Acting as a resource for care center visitors and physicians.
- Answering multiple phone lines and screening calls as necessary. Relay information in accurate, concise manner
- Maintaining patient privacy per HIPAA regulations.
- Collecting, entering, and updating all patient information; prepare patients medical records
- Obtaining all pertinent patient information from the referring physician’s office, if applicable
- Communicating effectively and professionally with patients, visitors, physicians, and practices
- Demonstrating an understanding of medical terminology
- Completing duties and assist others as directed
- Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook
Education/Experience
- High School diploma required
- Clerical experience, preferably in a healthcare environment
Knowledge, Skills and Abilities
- Knowledge of medical terminology
- Attention to detail and accuracy
- Superior customer service skills
- Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
- Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
- Using time efficiently, with meticulous attention to detail, accuracy and completion
- Ability to manage multiple factors for the best result.
- Resourcefulness in addressing first level problems and tenacity to see things through to solution
- Ability to remove oneself personally from given situations, remaining objective
- Able to adapt to change, delays or unexpected events while maintaining a positive mindset
- Clear oral and written communication
- Ability to provide feedback to improve performance
- Ability to prepare records in accordance with detailed instructions
- Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
Salary range
- $19 - $30