Patient Access Services Rep/UKHC

Job Title
Patient Access Services Rep/UKHC

Requisition Number
RE53337

Working Title
Patient Access Services Representative

Department Name
H4027: REV Cycle MGT-PFE

Work Location
Lexington, KY

Grade Level
07

Salary Range
$17.50-27.31/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.

Shift

Monday-Friday, 8AM – 5PM.

This is a remote position.

Job Summary

The Patient Access Representative is responsible for providing pre-visit activities for UKHealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Associates degree and 4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.

Deadline to Apply
03/01/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.