Patient Access Services Rep/UKHC

Job Title
Patient Access Services Rep/UKHC

Requisition Number
RE53086

Working Title
Patient Access Services Rep

Department Name
H3020:Admitting and Registration Services

Work Location
Lexington, KY

Grade Level
07

Salary Range
$17.50-27.31/hour

Type of Position
Staff

Position Time Status
Part-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

Sitting and standing at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.

Shift

Week 1: Thursday, Friday, & Saturday 6:45am – 7:15pm

Week 2: Sunday 6:45am – 7:15pm and Wednesday 6:45pm – 7:15am

Pattern:

Week one you would work Thursday, Friday and Saturday day shift.

Week two you would work Sunday day shift and Wednesday night shift. Then you will be off for 7 days returning to week one pattern.

Job Summary

The Patient Access Services Representative supports the Obstetrics (OB) Emergency Unit, a 24/7 unit on the third floor of Pavilion H that provides immediate care for pregnant and postpartum patients with urgent needs. This position facilitates efficient patient arrival and registration by verifying demographics and insurance, correcting registration errors, collecting patient‑responsibility payments, and ensuring full compliance with HIPAA and UK HealthCare privacy policies.

As a key member of the OBED team, the representative assists patients during high‑stress situations, helps resolve concerns, and supports smooth transitions of care. The role also participates in unit and enterprise efforts to improve quality, efficiency, safety, and patient experience.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Associate degree and at least four years of customer service experience preferred; previous experience working with patient registration highly preferred.

Deadline to Apply
03/03/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.