Patient Access Services Rep/UKHC

Job Title
Patient Access Services Rep/UKHC

Requisition Number
RE53900

Working Title
Patient Access Services Rep

Department Name
H3020:Admitting and Registration Services

Work Location
Lexington, KY

Grade Level
07

Salary Range
$17.50-27.31/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.

Shift

Primarily 5:00a.m. – 1:00p.m. Hours and shift will be discussed during interview process.

Job Summary

The Patient Access Representative is responsible for patient registration; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information; correction of registration errors; collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates) as well as maintaining compliance with HIPPA and all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Associate degree and at least four years of customer service experience preferred; previous experience working with patient registration highly preferred.

Deadline to Apply
04/13/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.