Patient Access Services Rep/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Access Services Rep/UKHCRequisition NumberRE53900Working TitlePatient Access Services RepDepartment NameH3020:Admitting and Registration ServicesWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

AA

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

1 yr

Required License/Registration/CertificationNonePhysical RequirementsThis position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.ShiftPrimarily 5:00a.m. – 1:00p.m. Hours and shift will be discussed during interview process.Job SummaryThe Patient Access Representative is responsible for patient registration; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information; correction of registration errors; collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates) as well as maintaining compliance with HIPPA and all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.Skills / Knowledge / AbilitiesThe ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociate degree and at least four years of customer service experience preferred; previous experience working with patient registration highly preferred.Deadline to Apply04/13/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of clerical registration experience do you have?
   • None
   • More than 0, up through 1 year
   • More than1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * How many years of customer service experience do you have?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
3. * How many years of cash handling experience do you have?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
4. * Rate your level of computer experience.
   • Basic
   • Moderate
   • Advanced
   • No computer experience

Applicant Documents
Required DocumentsOptional Documents

1. Resume
2. Cover Letter

PI283618009