Patient Access Services Rep/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Access Services Rep/UKHCRequisition NumberRE53977Working TitlePatient Access Services RepresentativeDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

AA

Click here for more information about equivalencies:Required Related Experience

1 yr

Required License/Registration/CertificationNonePhysical RequirementsOffice work/clericalShiftMonday through Friday, 8am-5pmJob SummaryA Patient Access Services Representative’s main responsibilities include customer service, department specific tasks, administrative duties, communication skills, and accurate documentation. The duties of Representatives include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful creation of accurate patient accounts. Representatives ensure department policy and procedure is fully understood and followed.This is a remote positionSkills / Knowledge / AbilitiesThe ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a mustDoes this position have supervisory responsibilities? NoPreferred Education/Experience4 Years Healthcare and/or Customer Service ExperienceDeadline to Apply04/16/2026Our University Community

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate the number of years of paid work experience you have been directly responsible for patient scheduling.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Do you have training and/or experience working with UKHealthCare's registration and scheduling systems (APM and/or HQPM)?
   • Yes
   • No
3. * Please indicate the number of years of paid work experience you have been directly responsible for patient registration.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
4. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
   • None
   • More than 0, up through 20
   • More than 21, up through 40
   • More than 41, up through 60
   • More than 61, up through 80
   • More than 81

Applicant Documents
Required DocumentsOptional Documents

1. Resume
2. Cover Letter

PI283755129