Patient Access Services Rep/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Access Services Rep/UKHCRequisition NumberRE54367Working TitlePatient Access Services RepresentativeDepartment NameH6555:AdmittingWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Part-TimeRequired Education

AA

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

1 yr

Required License/Registration/CertificationNonePhysical RequirementsSitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.ShiftMon, Tues, Thurs 10:45am-11:15pm.Job SummaryThe Patient Access Services Representative is responsible for providing registration activities for UK HealthCare patients including resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC polices regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety and patient satisfaction.

Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.

Clean drug screens (including medical marijuana/cannabis) are required for employmentSkills / Knowledge / AbilitiesThe ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.Does this position have supervisory responsibilities? NoPreferred Education/Experience4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferredDeadline to Apply05/18/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * In what capacity have you had patient contact? For example, working in a clinic or hospital, registering patients, etc. Please address how your work experience relates to this position.

   (Open Ended Question)

2. * Do you have any co-pay, cash handling, or collections experience? Please explain.

   (Open Ended Question)

3. * Do you have experience working with medical insurance?
   • Yes
   • No
4. * How many years of clerical registration experience do you have?
   • None
   • More than 0, up through 1 year
   • More than1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
5. * How many years of customer service experience do you have?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

PI284501942