Patient Financial Services Rep/UKHC

Job Title
Patient Financial Services Rep/UKHC


Requisition Number
RE51876


Working Title
Patient Financial Services Rep - Insurance Billing


Department Name
H4014:Patient Accounts


Work Location
Lexington, KY


Grade Level
07


Salary Range
$17.50-27.31/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


AA




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


1 yr




Required License/Registration/Certification

None



Physical Requirements

The essential job functions of this position require you to: maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently.



Shift

Days – Start time varies between 6:30am – 8am



Job Summary

Under the direction of Billing Manager and Billing Supervisor,the Patient Financial Services Representative’s main responsibilities include customer service, department specific tasks, administrative duties, communication skills, and accurate documentation. The duties of Representatives include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful resolution of patient accounts. Representatives ensure department policy and procedure is fully understood and followed.



Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Associates degree and 3-4 years of accounting, insurance claims and billing, medical office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA, billing experience, and EPIC experience preferred



Deadline to Apply
10/12/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.