Patient Financial Services Rep/UKHC

Job Title
Patient Financial Services Rep/UKHC


Requisition Number
RE52045


Working Title
PFS Representative


Department Name
H4027: REV Cycle MGT-PFE


Work Location
Lexington, KY


Grade Level
07


Salary Range
$17.50-27.31/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


AA




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


1 yr




Required License/Registration/Certification

None



Physical Requirements

This position requires the ability to sit at a computer workstation for extended periods of time performing tasks such as data entry; repetitive motions (such as typing)



Shift

Monday through Friday, 8:00am – 4:30pm.



Job Summary

Under the direction of the Assistant Director, Financial Counselor Manager, and Estimate and Financial Counselor Supervisor, the representative is responsible for creating estimates for upcoming services for patients and screening self-pay patients for programs to assist with health care costs. The Representative is expected to be familiar with the hospital and departmental policies and procedures and can utilize all resources within the hospital and department to accomplish assigned job duties. This position will provide customer service to patients and families to help ensure UKHC collects sufficient cash necessary to support healthcare operations via outbound and inbound patient calls. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction. This is a remote position. This position is 100% remote and requires the employee to provide an appropriate distraction free work environment, and internet access to have the ability to work and maintain all programs remotely.



Skills / Knowledge / Abilities

The ideal candidate will be customer service-oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; have obtained Microsoft Office (including Outlook, PowerPoint, Word, and Excel) proficiency; possess excellent communication skills (both written and verbal), have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Associate degree, third-party insurance claims follow-up/collections experience, screening patients for Medicaid and financial assistance, and medical office and/or clerical work experience preferred; previous experience working with patient accounts and HIPAA regulations highly preferred.



Deadline to Apply
10/28/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.