Patient Financial Services Supvs/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Financial Services Supvs/UKHCRequisition NumberRE54069Working TitleSupervisor, Patient Financial ServicesDepartment NameH4014:Patient AccountsWork LocationLexington, KYGrade Level09Salary Range$43,680-71,323/yearType of PositionStaffPosition Time Status Full-TimeRequired EducationBAClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience1 yrRequired License/Registration/CertificationNonePhysical RequirementsThis position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.ShiftM-F 7:30 AM-4:00 PM.

Remote Options Available.Job SummaryThe Supervisor, Patient Financial Services/UKHC is responsible for supervising daily operations of patient financial services staff to ensure efficient workflow, regulatory compliance, and timely account resolution. The position provides direction in staffing and performance management to maintain service quality and accuracy. The position develops processes to monitor productivity, optimize resources, and achieve departmental goals. The supervisor ensures customer satisfaction, adherence to policies, and alignment with organizational financial objectives. Coordinates reporting, escalations, and workflow adjustments to support continuous improvement and operational excellence.

Why Join Our Team: This role offers the opportunity to lead a front line team that directly impacts revenue cycle performance through timely account resolution, strong compliance practices, and continuous improvement.

Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.

Remote Option Available.Skills / Knowledge / AbilitiesThe ideal candidate will possess experience with Government follow-up, CMS billing regulations, reporting; identification of payer trends; knowledge of Revenue Cycle process preferred; have the ability to analyze and interpret reports/data; knowledge of medical, financial, and contractual terminology; knowledge of EPIC preferred; customer service oriented; possess in-depth HIPAA knowledge; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines; be well organized with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position; and a thorough understanding of resource and employee management. A high level of respect for confidentiality is a must.Does this position have supervisory responsibilities? YesPreferred Education/ExperienceBachelor’s degree and at least three years of billing and follow-up experience preferred; previous experience working in a healthcare revenue cycle operation highly preferred.Deadline to Apply04/30/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of paid work experience do you have with Government billing and follow-up?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years, up through 10 years
   • More than 10 years
2. * How many years of paid work experience do you have with governmental systems; DDE and KyHealthnet?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
3. * How many years of paid work experience do you have with staff supervision?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
4. * Please describe your experience with Excel including sorting, filtering, pivot tables, formulas, and any other applicable skills.

   (Open Ended Question)

5. * Describe your supervisory experience. Include the number of employees whom you have supervised and the level of supervision you provided (i.e. hiring, discipline, training, delegation, performance management, etc.).

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

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