Patient Liaison/UKHC

Job Title
Patient Liaison/UKHC


Requisition Number
RE51811


Working Title
Patient Liaison – TeleCare Program Nurse


Department Name
H3997:EVPHA Information Technology


Work Location
Lexington, KY


Grade Level
10


Salary Range
$48,360-81,328/year


Type of Position
Staff


Position Time Status
Full-Time


Required Education

ADN



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

7 yrs



Required License/Registration/Certification

Registered Nurse (RN)



Physical Requirements

In this role, you’ll lead and manage resources, build strong relationships with a variety of people, and keep things running smoothly in a fast-paced, time-sensitive environment. You’ll follow University guidelines, protect confidential information, represent UK HealthCare positively, and work both independently and with a team. You’ll also collaborate directly with providers in the TeleCare suite and move between offices to check the EHR and help manage patient medical records. Some travel for meetings or training may be required



Shift

Primarily Monday- Friday 8 am-5pm with additional hours per department need.


This is a hybrid position



Job Summary

The Patient Liaison for the TeleCare Program at UK HealthCare plays a key role in expanding and optimizing telehealth services across departments and divisions. This position is responsible for increasing awareness of telehealth offerings, developing new clinical telemedicine activities, and marketing services to rural providers and patient populations.

The liaison serves as a central point for validating and clarifying stakeholder requests and concerns, ensuring prompt resolution of issues that may impact service delivery. This role leads clinical telehealth projects, supports the growth of telemedicine clinics with consistent clinical activity, and ensures patients are appropriately scheduled, registered, and billed in accordance with University policies.

Additional responsibilities include managing the flow of medical records within the TeleCare department, participating in contract negotiations and oversight, and developing and maintaining clinical policies, procedures, and documentation aligned with departmental and University standards. The Patient Liaison collaborates closely with providers to enhance clinic efficiency and ensures all TeleCare activities support the broader goals and objectives of UK HealthCare.

This is a hybrid position



Skills / Knowledge / Abilities

The ideal candidate will have an understanding of the processes required to operate a clinic; have listening, creativity, public speaking and networking skills; high attention to detail and excellent communication skills.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

BSN and 5+ years’ experience in an outpatient setting
OR

BSN and 3+ years’ experience in an outpatient setting AND 3+ years’ experience in an inpatient setting



Deadline to Apply
10/05/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.