Patient Relations Assistant

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Relations AssistantRequisition NumberRE54291Working TitleDepartment Name7H090:CENTER ON DRUG & ALCOHOL RESEAWork LocationLexington, KYGrade Level40Salary Range$15.30-24.50/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHSClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3 yrsRequired License/Registration/CertificationNonePhysical RequirementsLifting, pushing, and pulling up to 50 lbs. Sitting for long periods of time.ShiftMonday, Tuesday, Wednesday, Friday: 8 AM – 4:30 PMThursdays: 9:30 AM – 6 PMJob SummaryThe Center on Drug and Alcohol Research is seeking a Patient Relations Assistant.

• This individual will respectfully acknowledge, greet patients, and answer phones according to established guidelines.
• Will register patients, make appointments, and collect insurance co-pays and fees for services not covered by insurance.
• Will schedule follow up appointments, assist with daily clinic functions including processing mail, ordering supplies and stocking the lab. Process medical records requests.

Skills / Knowledge / AbilitiesMicrosoft office, Excel, Word, OutlookDoes this position have supervisory responsibilities? NoPreferred Education/ExperienceHS plus 3 years of related experienceDeadline to Apply05/12/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate your paid employment experience working in a medical office or clinic setting performing registration and/or scheduling appointments.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 2 years
   • More than 2 years, up through 3 years
   • More than 3 years
2. * Please indicate your paid employment experience with insurance, pre-certifications and/or pre-authorizations.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years, up through 10 years
   • More than 10 years
3. * Do you have experience with customer service in an academic or other professional setting where it was necessary to deal with the public by phone and/or in-person?
   • Yes
   • No
4. * Please indicate how much paid employment experience you have with Epic.
   • None
   • More than 1 year, up through 2 years
   • More than 2 year, up through 3 years
   • More than 3 years
5. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

   (Open Ended Question)

6. * Please explain any experience you have had in patient care.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI284370960