Patient Relations Assistant/OnCall--Chandler Emergency Department

Job Title
Patient Relations Assistant/OnCall--Chandler Emergency Department


Requisition Number
DU13970


Department Name
H3020:Admitting and Registration Services


Work Location
Lexington, KY


Salary Range
16.20


Type of Position
Staff


Position Time Status
On Call


Required Education

High School/GED



Required Related Experience

3 1/2 years of related education/experience perferred but not required.



Required License/Registration/Certification

N/A



Physical Requirements

Requires periods of sitting, standing, and walking. May require lifting/pushing/carrying objects up to 15 pounds.



Shift

Positions available are 12.5 hour shifts.

Shift available:
Weekday and Weekend nights 6:45p to 7:15a
Overtime possible, picking up shifts outside of night shift hours possible.

Will be cross-trained for Chandler, Good Samaritan and EmPATH ED Registration areas.

Training will be Monday – Friday 9a-5p (training is between 3-5 weeks). Will be required to attend New Employee Orientation which is held on a Monday from 8a-4:30p.

On-call staff may have the opportunity to advance to a full time position if desired. On-call positions is a great way to get your foot in the door at UKHC ED Registration Department. Possibilities are unlimited.






Job Summary

Position includes the following:
- Arriving and Updating/Registration of Emergency Department patients
-Copay/payment collection at time of service
-Customer Service






Skills / Knowledge / Abilities

High level of keyboarding accuracy and attention to detail. Ability to maintain calm during stressful situations and provide excellent customer service. Ability to effectively prioritize work. Must have schedule flexibility.





Does this position have supervisory responsibilities?
No


Preferred Education/Experience

FLEXIBLE/OPEN AVAILABILITY PRFERRED. Prior patient registration experience preferred. Customer service background such as retail, call center, hospitality, etc., also very helpful.



Deadline to Apply
10/16/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.