Patient Relations Assistant/UKHC

Job Title
Patient Relations Assistant/UKHC


Requisition Number
RE51476


Working Title
Patient Relations Assistant/UKHC - KNI


Department Name
M1300:Kentucky Neuroscience Institute


Work Location
Lexington, KY


Grade Level
06


Salary Range
$16.20-24.82/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education


HS




Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience


3.5 yrs




Required License/Registration/Certification

None



Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.



Shift

Day shift. Monday – Friday, 8:00AM – 5:00PM. Other days and hours as needed.



Job Summary

The Patient Relations Assistant position acts as a first point of contact for patients within the Kentucky Neuroscience Institute in the KY Clinic.

Position duties include, but are not limited to: customer service, patient registration and patient check-in, appointment scheduling and patient check-out, and assisting in other areas as needed. In addition, this position is responsible for anticipating patient needs, ensuring timely and appropriate follow up with patients, and resolving patient complaints in a timely manner.



Skills / Knowledge / Abilities

The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

3.5 years of experience required.



Deadline to Apply
09/03/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.