Patient Relations Assistant/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Relations Assistant/UKHCRequisition NumberRE54259Working TitlePatient Relations Assistant - Oral & Maxillofacial Surgery ClinicDepartment NameMD100:DENTAL GROUP CLINICAL PRACTICEWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

3.5 yrs

Required License/Registration/CertificationNonePhysical RequirementsThe physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.ShiftDays, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed. Job SummaryThis clinic seeks and individual to provide front desk registration in the outpatient clinic setting.

Primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone.

This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.Skills / Knowledge / AbilitiesThe ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.Does this position have supervisory responsibilities? NoPreferred Education/ExperiencePrevious experience in customer service, healthcare, and/or administrative/clerical roles.Deadline to Apply05/10/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate your paid employment experience in patient scheduling in a dental/medical office
   • None
   • Some, but less than 1 Year
   • 1 - 3 Years
   • 4 - 6 Years
   • 7 - 9 Years
   • 10+ Years
2. * How much paid employment experience do you have using multi-line phone systems for answering/returning patient or customer calls?
   • None
   • Some but less than 1 Year
   • 1 - 3 Years
   • 4 - 6 Years
   • 7 - 9 Years
   • 10+ Years

Applicant Documents
Required Documents

1. Resume

Optional Documents

PI284301452