Patient Relations Assistant/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Relations Assistant/UKHCRequisition NumberRE54293Working TitlePatient Relations Assistant - Int Med Specialty Clinics - Gastroenterology and PulmonaryDepartment NameM3500: AMBULATORY MEDICINEWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

3.5 yrs

Required License/Registration/CertificationNonePhysical RequirementsThe physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and puncturesShift8:00 am – 5:00 pm, Monday – Friday. Other days and hours as needed.Job SummaryThe Department of Internal Medicine – Medicine Specialties Clinic seeks an individual to provide front desk registration and scheduling services in a busy Gastroenterology and Pulmonary outpatient clinic practice.

Duties include, but are not limited to: registration, copay collection, chart preparation, scheduling appointments for new and returning patients, communicating information with patients via the telephone and in person, and answering telephone.

This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.Skills / Knowledge / AbilitiesThe ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. This position requires the ability to multi-task, provide exceptional customer service, accurately type at a minimum 60 WPM, attention to detail and excellent communication skills – both in person and on telephone, as well as organizational and computer skills.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceFour or more years related experience with outpatient medical office experience preferred. This position requires the ability to multi-task, provide exceptional customer service, accurately type at a minimum 60 WPM, attention to detail and excellent communication skills – both in person and on telephone, as well as organizational and computer skills.Deadline to Apply05/12/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of computer experience in a healthcare setting with scheduling and rescheduling appointments, answering phones, registering patients etc.?
   • None
   • More than 0, through 1 year
   • More than 1 year, through 3 years
   • More than 3 years, through 5 years
   • More than 5 years
2. * Define your understanding of teamwork and give a recent example of how you demonstrated being a team player in a work setting.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

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