Patient Relations Assistant/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Relations Assistant/UKHCRequisition NumberRE54901Working TitleDepartment NameM5500: AMB - Internal Medicine Work LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

3.5 yrs

Required License/Registration/CertificationNonePhysical RequirementsThe physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.ShiftDays, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.Job SummaryThe Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.Skills / Knowledge / AbilitiesThe ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.?Does this position have supervisory responsibilities? NoPreferred Education/Experience3.5 years of experience requiredDeadline to Apply06/30/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please choose the answer that best describes your years of paid, full-time employment experience using patient registration systems in a clinical environment.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 2 years
   • More than 2 years, up through 3 years
   • More than 3 years
2. * Please choose the answer that best describes the number of years of paid, full-time employment experience you have scheduling patients for a physician.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 2 years
   • More than 2 years, up through 3 years
   • More than 3 years
3. * Please choose the answer that best describes your years of paid, full-time employment experience with patient health insurance.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
4. * How many years of paid, full-time employment experience do you have working with medical records?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
5. * Please describe a situation when you delivered exceptional customer service to resolve a patient or physician complaint.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume

Optional Documents

PI285468947