Patient Relations Asst/Bilingual/UKHC

Job Title
Patient Relations Asst/Bilingual/UKHC

Requisition Number
RE54091

Working Title
Patient Relations Assistant

Department Name
M3190:Polk-Dalton Clinic

Work Location
Lexington, KY

Grade Level
06

Salary Range
$16.20-24.82/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs

Required License/Registration/Certification

Language proficiency proven by high school or college diploma from Spanish speaking country or third party proficiency evaluation or test.

Physical Requirements

Sitting at computer workstation for extended periods. Repetitive motion.

Shift

Weekdays.

Job Summary

The Polk Dalton Clinic is seeking a Patient Relations Assistant.

The Patient Relations Assistant will answer Spanish phone line with timely scheduling or questions answered, register and check-out patients, assist in OB/GYN surgery scheduling with the goal of taking over the task, and respond to medical record requests to transfer medical records. Will post cases directly to PICIS and schedule clinic pre-operative anesthesia appointments.

Provide Clinical provider support. Assist with insurance prior authorizations. Have demonstrated ability to multitask in a fast paced medical office. Need excellent customer service skills.

Skills / Knowledge / Abilities

Ability to read, write and speak Spanish; medical terminology, excellent customer service skills.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

High School and 4 or more year related experience preferred. Electronic medical records experience and scheduling experience preferred.

Deadline to Apply
05/03/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.