Patient Relations Asst/Bilingual/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Relations Asst/Bilingual/UKHCRequisition NumberRE54091Working TitlePatient Relations AssistantDepartment NameM3190:Polk-Dalton ClinicWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

3.5 yrs

Required License/Registration/CertificationLanguage proficiency proven by high school or college diploma from Spanish speaking country or third party proficiency evaluation or test.Physical RequirementsSitting at computer workstation for extended periods. Repetitive motion.ShiftWeekdays.Job SummaryThe Polk Dalton Clinic is seeking a Patient Relations Assistant.

The Patient Relations Assistant will answer Spanish phone line with timely scheduling or questions answered, register and check-out patients, assist in OB/GYN surgery scheduling with the goal of taking over the task, and respond to medical record requests to transfer medical records. Will post cases directly to PICIS and schedule clinic pre-operative anesthesia appointments.

Provide Clinical provider support. Assist with insurance prior authorizations. Have demonstrated ability to multitask in a fast paced medical office. Need excellent customer service skills.Skills / Knowledge / AbilitiesAbility to read, write and speak Spanish; medical terminology, excellent customer service skills.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceHigh School and 4 or more year related experience preferred. Electronic medical records experience and scheduling experience preferred.Deadline to Apply05/03/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have language proficiency proven by High School or college diploma for Spanish language or third party proficiency evaluation or test?
   • Yes
   • No
2. * Please choose the answer that best describes your years of paid, full-time employment experience in a clinical setting.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
3. * Do you have knowledge of medical terminology?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

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