Patient Service Representative (PSR)

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. 

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.  We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered. 

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at www.proliancesurgeons.com/careers

Be Part of Who We Are!

Key Duties and Responsibilities

Training in office, then position will be mostly remote.

The key duties and responsibilities of the PSR include, but are not limited to:

• Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments
• Acquiring and verifying patient identity, financial, demographic and insurance information.
• Directing patient to review NPPR/ HIPAA information.
• Obtaining patient/responsible party signatures.
• Acting as a resource for care center visitors and physicians.
• Answering multiple phone lines and screening calls as necessary. Relay information in accurate, concise manner
• Maintaining patient privacy per HIPAA regulations.
• Collecting, entering, and updating all patient information; prepare patients medical records
• Obtaining all pertinent patient information from the referring physician’s office, if applicable
• Communicating effectively and professionally with patients, visitors, physicians, and practices
• Demonstrating an understanding of medical terminology
• Completing duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook

Education/Experience

• High School diploma required
• Medical Terminology
• Clerical experience, preferably in a healthcare environment
• Attention to detail and accuracy

 Essential Qualities

The essential qualities necessary include, but are not limited to:

• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy and completion
• Ability to manage multiple factors for the best result.
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Ability to prepare records in accordance with detailed instructions
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may be performed in an office and clinical environment.  Requires corrected vision and hearing to normal range.  While performing the duties of this job, the associate is regularly required to talk or hear.  The associate is required to sit for long periods of time, stand and walk, bend and stretch.  Use of telephone and computer is required.  Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.  It is not an exhaustive list of all duties, responsibilities and requirements of a person.  Other functions may be assigned and leadership retains the right to add or change the duties at any time.