Patient Service Specialist

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Specialist and help make a meaningful impact in the lives of patients who need it most.

Your Role & Impact

The Patient Service Specialist is responsible for assisting with the training and ongoing scheduling support for new TrueCare and existing external patient support agents. The Specialist is also responsible for conducting quality assurance (QA) and schedule auditing to ensure the team provides accurate information to patients, while also maintaining a high level of customer service. In addition, the specialist will maintain demographic and insurance eligibility in TrueCare’s Electronic Health Record (E.H.R.), professionally answer incoming calls, respond to inquiries, schedule appointments through the E.H.R. system, answer questions about services, send messages to clinical staff, and forward calls for further triage.

What We’re Looking For

• High school diploma or the equivalent.
• A minimum of three (3) years of experience in a call center or customer service department/environment.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• Experience with training in individual or small group settings on processes and workflows.

Why Join Us
We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:

• Provide services that truly impact the community
• Grow professionally through training and development opportunities
• Work with a collaborative, supportive team

Perks & Benefits:

• Competitive pay
• Generous paid time off
• Low-cost health, dental, vision & life insurance

The pay range for this role is $25.30 - $35.42 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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