Patient Services Coordinator/DNT/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Services Coordinator/DNT/UKHCRequisition NumberRE55006Working TitlenoneDepartment NameMD100:DENTAL GROUP CLINICAL PRACTICEWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHSClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience4 yrsRequired License/Registration/CertificationNonePhysical RequirementsSitting in front of a computer for extended periods of time.ShiftMonday – Friday; Day Shift.Job SummaryThe Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service.Skills / Knowledge / AbilitiesCustomer service focus, teamwork, effective written and verbal communication, empathy, judgment, problem solving, organizational knowledge, attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, computer literacy, proficiency with sequential numbers, sensitive to patient privacy.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceCandidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.Deadline to Apply07/09/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please choose the option below that best describes your years of paid, full-time work experience in a dental practice/clinic.
   • None
   • Some but less than one year
   • More than 1 year, up through 2 years
   • More than 2 years, up through 3 years
   • More than 3 years, up through 4 years
   • More than 4 years
2. * Please indicate your years of paid work experience in the field of Patient Access Services.
   • None
   • More than 0, up through 2 years
   • More than 2 years, up through 4 years
   • More than 4 years, up through 6 years
   • More than 6 years, up through 8 years
   • More than 8 years, up through 10 years
   • More than 10 years
3. * Have you completed the UK College of Dentistry Patient Access training?
   • No
   • Yes
4. * Describe how your skills and experience make you a good fit for this position.

   (Open Ended Question)

5. * How much paid employment experience do you have using multi-line phone systems for answering/returning patient or customer calls?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 6 years
   • More than 6 years, up through 10 years
   • More than 10 years

Applicant Documents
Required DocumentsOptional Documents

1. Resume
2. Cover Letter

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