Patient Services Coordinator/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Services Coordinator/UKHCRequisition NumberRE54094Working TitlePatient Serivces CoordinatorDepartment NameH3180:Imaging ServicesWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

5 yrs

Required License/Registration/CertificationNonePhysical RequirementsWorking at a computer workstation for extended periods of time. Repetitive motion.ShiftPrimarily day shift. Monday through Friday.Job SummaryUK Healthcare is seeking a Patient Service Coordinator to support our Radiology Call Center.

This position will be responsible for assisting patients and clinics with coordinating, making, rescheduling and canceling Radiology imaging studies; providing accurate, detailed information regarding test preparation, arrival time and directions; confirming all necessary patient demographic and insurance information; and ensuring available scanner time maximized. The selected candidate will provide excellent customer service by: providing helpful assistance to both patients and referring clinics; answering all calls in a pleasant and timely manner; calmly and effectively dealing with difficult people and situations; and cheerfully perform repetitive tasks.

Qualified candidates will maintain departmental standards for quality and volume, as well as contributes new ideas to improve work practices. This position will work remotely and will require a home office set-up. All necessary computer equipment is supplied. Candidate must independently maintain a high speed internet connection.Skills / Knowledge / AbilitiesExcel, Word, PowerPoint skills, strong writing and communication skills, attention to detail, multitasking and flexibility.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociate Degree preferred.Deadline to Apply04/26/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please select the response that best represents your full years paid, full-time, employment experience in a medical or business call center.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Please describe a time when you went out of your way to provide excellent customer service.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI283944090