Overview
As a Payments Processor Specialist I, you will be tasked with a variety of daily duties across the Payments department. This team accomplishes high level data processing, validations and maintenance for high volume tasks, both within our Core and through vendor systems. Accuracy, attention to detail, and ability to follow written procedures are keys to success in this position, where quality is critical. Must work effectively within a team environment and with limited supervision. Tasks and assignments change over time with system updates, new efficiencies, and business needs, so flexibility is crucial to be successful in this role.
Primary Responsibilities
- Debit and Credit Card Maintenance- Limits, Travel notices, Payment Reversals, Credit Balance Refunds, Fee Reversals, Card Delivery, Balance Transfers, and Auto Pay
- Instant Issue Cards- Inventory management and monthly ordering for branches
- Deposit correction and manual transaction posting.
- ACH Credit Card payment reversals
- ATM check bags retention and Research for dispute resolution
- Cash Advance Receipt retention
- Department mail- Receive, distribute, and process.
- Manage daily letter output for credit card member communications
- Other duties as assigned
Overall
- Contribute to a sense of teamwork and purpose within the department
- Provide professional, high-quality service to our members and all fellow employees
- Provide input and recommendations for operational efficiencies and compliance
- Comply with all security and confidentiality procedures
- Follow all internal control procedures, assist in updating applicable procedures when necessary
Knowledge, Skills and Abilities
- Strong ability to communicate effectively with internal and external members
- Strong time-management and organization skills
- Highly organized, attentive to detail, and flexible
- Willingness to contribute in areas where codified procedures may not exist
- Ability to adapt and learn new systems quickly and effectively
- Skilled in data processing and high-focus for accuracy
- Desire to be a team player, share responsibility and promote a team environment
- Ability to train others
- Proficient in Microsoft Office programs
- Ability to work independently and communicate with individuals of diverse backgrounds
Qualifications
- High school graduate or GED required
- Minimum of 2 years of successful experience working in a financial institution preferred
Physical Requirements
- Constant 10-key typing
- Frequent sitting and / or standing
- Occasional lifting / pushing / pulling of objects up to 50lbs.
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.
JobFamily
Payments
JobFunction
Payments
PayType
Hourly