Power Systems Service Manager

H.O. Penn Machinery
HIRING IMMEDIATELY
Power Systems Service Manager
Bronx, NY

Pay:$120,000-$155,000/year(dependent on relevant experience)

Bonus: 20% bonus potential

Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided cell phone & laptop

Key Qualifications:

• This position requires off hour on call availability, including weekends and holidays
• Minimum 5 years management experience in directing labor, will consider equivalent combination of 2-year degree and work experience
• Strong computer skills and comfortable with new technology in order to manage service communications and related business processes
• Strong communication skills
• Possess a valid driver’s license
• Electric power generation experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred

Responsibilities

Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time)

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance)
• Assure service operations are completed successfully by providing resources (information, people, parts, tooling, etc.)
• Ensure profitable service operations by meeting expectations for service dashboard

Support growth through sales support

• Provide a high level of customer satisfaction (per customer surveys and feedback,) in alignment with company values
• Collaborate with EPSSM on actions for growth opportunities in planning marketing, promoting sales of CSAs and product support
• Develop close working relationship with Power Systems groups (PMs, New Sales, PSSRs, Rental,) to communicate schedules, costs and coordinate work
• Provide adequate technician coverage to support sales volumes and opportunities

Staff & Develop people to achieve all key results to make our service function safe and strong

• Build and maintain environment characterized by safe work practices, high productivity and high morale
• Assist in selecting mechanics
• Effectively manage the performance process (goal setting, coaching, appraisal, and rewards/consequences management)
• Develop people through training, coaching, etc.

Successfully build and maintain a culture of safety through successful completion of all safety initiatives and enforcing safe work habits

• Ensure timely communication of safety issues to direct supervisor with appropriate paperwork
• Conduct weekly safety meeting and ensure monthly safety audits for work area are complete
• Ensure all direct reports have completed pure safety assignments and safety orientation by due dates
• Maintain the service vehicle fleet in a cost-effective, safe and clean manner

Contribute to positive customer experiences by maintaining the professionalism, appearance and accessibility of our facilities

• Continually assess the appearance-including the cleanliness, professionalism, maintenance and compliance with the company policies of your area of responsibility
• Take Corrective action on any items noted during these on-going assessments to ensure compliance with the company appearance standards
• Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities

Qualifications

• This position requires off hour on call availability, including weekends and holidays
• Minimum 5 years management experience in directing labor, will consider equivalent combination of 2-year degree and work experience
• Strong computer skills and comfortable with new technology in order to manage service communications and related business processes
• Strong communication skills
• Possess a valid driver’s license
• Electric power generation experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination for typing, writing, and computer use
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)
  
  

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.