Job description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This role is the first point of contact for all Prime client queries relating to the Asset Services. It will be the client service representative’s responsibility to ensure all issues are addressed in a timely manner, escalating matters to the line and department managers within Asset Services and relevant business Client Service Representative as and when required.
As our Prime Client Service you will:
- Dedicated point of Contact with Prime Brokerage clients and Front Office
- Ensure the team have communicated all corporate actions to stakeholders in a timely fashion
- Monitor Ex Date / Pay Date Bookings to ensure entitlement posted
- Ensure events are elected and act as escalate to retrieve from client if late/non responsive
- Out of hour’s coverage of all Prime related regions i.e. reviewing London /Hong Kong Mail Box
- Assist client on completing documentation related to events
- Monitoring client re-hype positions and escalating for the position to be returned prior to key dates
- Provide value add service to clients by stepping in where required to assist on proxy vote issues
For this role, HSBC targets a pay range between $74,900 and $112,400
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
You´ll likely have the following qualifications to succeed in this role:
- Extensive working knowledge of managing complex and large inventory positions for corporate action and income events in EMEA markets
- Strong knowledge of various Asset Services events
- Ability to adapt teams workflow to accommodate these as required
- Strong communicator
- Ability to clearly articulate and escalate issues where required
- Understand the risks associated with Corporate Actions and Income events
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
#wayup
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.