Product Director - Agentic Commerce, Strategy and Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The GMNS Product team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

GMNS Product is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.

The Network Agentic Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Director, Strategy & Insights, will play a critical role in shaping the commercial and strategic direction of Network Agentic Solutions. Reporting to the Vice President, Network Agentic Solutions, this leader will drive commercial strategy, competitive intelligence, and performance insights to inform multi-year planning, partner prioritization, and enterprise alignment. This role will lead a team and operate through strong cross-functional collaboration across Product, Risk, Finance, Enterprise Strategy, and regional teams.

How will you make an impact in this role?

• Support development of the multi-year strategy for Network Agentic Solutions, translating industry dynamics and commercial insights into actionable strategic priorities.
• Lead commercial strategy development, including pricing frameworks, partner prioritization, and business case assessments.
• Drive global competitive and industry intelligence across networks, wallets, AI-driven commerce models, emerging standards bodies (e.g., EMVCo), and regulatory developments.
• Synthesize external trends and internal performance data into clear implications and executive-ready materials.
• Own consolidated KPI tracking and performance insights for Network Agentic Solutions, identifying risks and growth opportunities.
• Develop executive-level presentations, strategic narratives, and enterprise communications to ensure alignment across senior stakeholders.
• Partner closely with Enterprise Strategy, Risk, Finance, Product, and regional teams to inform prioritization and partnership evaluations.
• Lead and develop a high-performing team, fostering structured thinking, commercial rigor, and external insights.

Required Qualifications

• 6+ years of experience in payments, financial services, or strategy roles, with strong understanding of global network economics and emerging digital commerce models.
• Demonstrated experience in commercial strategy, pricing, and partner prioritization.
• Strong industry and competitive intelligence capabilities, with the ability to translate market developments into enterprise implications.
• Solid financial acumen, including business case development and scenario modeling.
• Experience influencing senior stakeholders within a global, matrixed organization.
• Exceptional written and verbal communication skills, with the ability to distill complexity into clear, compelling narratives.
• Proven ability to lead and develop small, high-performing teams.
• This role requires a commercially minded, externally curious leader who thrives in ambiguity and brings structured thinking to emerging opportunities. The ideal candidate combines strategic insight with practical execution, enabling American Express to lead in the evolution of Agentic Commerce.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.