Program and Practice Lines Operations Specialist - Holy Cross Health

Fort Lauderdale, FL – Seeking Program and Practice Lines Operations Specialist

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Provide operational project leadership, analytical support, and research services to drive program and performance initiatives.
• Lead the codesign, development, and evaluation of innovative operational and clinical programs in partnership with physicians and multidisciplinary teams.
• Serve as a subject matter expert in practice-line operations, process improvement, and workflow optimization.
• Create and maintain program documentation, standard operating procedures, manuals, training materials, and curriculum.
• Develop clear project work plans, timelines, deliverables, milestones, and monitoring tools for effective implementation.
• Lead medium- to large-scale projects with multiple internal and external dependencies, risks, and stakeholder groups.
• Manage the execution of program deliverables and coordinate internal teams, external partners, and vendors as needed.
• Utilize formal project management tools to track resources, risks, budgets, and change requests.
• Provide leadership, structure, and oversight for ongoing quality and process improvement programs.
• Provide site support to improve operational performance, contract stability, patient satisfaction, and knowledge dissemination within any new practice lines.
• Support new site start-up processes and implement programs in response to leader and stakeholder requests.
• Perform complex assignments requiring independent judgment, analytical skill, and specialized knowledge.
• Travel as needed to practice location(s) for start-up, personnel, project, and operational support.
• Analyze complex operational, clinical, and financial data to identify trends, gaps, and improvement opportunities.
• Conduct pre- and post-implementation analyses to evaluate program effectiveness and risk mitigation strategies.
• Measure and compare existing processes against standards, policies, and best practices; identify root causes and recommend solutions.
• Conduct ongoing monitoring of outcome measures and ensure sustained implementation of improved workflows.
• Maintain and distribute performance and project reporting on a routine and ad hoc basis.
• Define business requirements and operational needs for improved systems and processes.
• Collaborate with departments across the organization to ensure smooth workflow transitions, operational stability, and process quality.
• Identify and escalate opportunities to improve data accuracy, process consistency, and quality outcomes.
• Represent the organization on cross-functional workgroups and partnerships across the health system.
• Provide consulting and advisory support to physician leaders, regional directors, and operational leadership.
• Work collaboratively with clinical, business, and administrative stakeholders across all departments.
• Operate independently with regular communication to practice line, regional, and executive leadership.
• Serve as the operational administrator and primary liaison between providers, hospital leadership, community partners, and internal support teams.
• Provide executive support to the Site Medical Director and management team to meet operational and contractual expectations.
• Manage site operational logistics including meetings, office systems, supplies, events, and customer service.
• Act as the super-user and primary resource for Vituity and hospital software, systems, and hardware.
• Assist with site-level financial activities including contract stipends, expense reimbursements, payroll timecards, and operational reporting.
• Support providers in legal or regulatory matters such as subpoenas, depositions, and malpractice communication as appropriate.
• Collaborate with Vice Presidents, Regional Directors, Medical Directors, Associate Operations Director, and Operations Manager to develop presentations and practice dashboards.
• Operationally integrate across other practice lines, as appropriate.
• Ensure complete and accurate provider schedules, maintaining consistent coverage without disruptions to patient care.
• Collect, track, analyze, and report site-level operational and financial data.
• Manage operational programs such as Operations Meetings, Patient Experience Program, Quality & Performance Improvement, Advanced Practice Provider programs, and student/resident rotations.
• Integrate Vituity resources and services to support, enhance, and innovate practices.
• Coordinate all aspects of recruiting, hiring, onboarding, and orientation for new providers, employees, locums, students, and residents.
• Ensure timely recredentialing and compliance for all licensed providers with hospital and organizational requirements.
• Maintain accurate rosters, HR compliance, and site-level training obligations.
• Develop and maintain site policies, orientation guides, onboarding checklists, and workflow documentation.
• Collaborate with the Medical Director on maintaining practice policies and operational procedures.
• Ensure timely submission of medical records and charge capture documentation to Revenue Cycle Management.
• Monitor billing and documentation compliance, including WIP/TAD lists, provider inquiries, and monthly meetings with the RCM team.
• Ensure completion and submission of required forms including death certificates, workers’ compensation filings, pharmacy requests, and state-mandated documents.

Required Experience and Competencies

• Bachelor’s degree in healthcare administration, business, public health, or related field required OR combination of education and experience that can demonstrate the skills and experience required to perform the duties of this role proficiently.
• 3–5+ years of experience in healthcare operations, project management, quality improvement, or program administration required.
• Experience leading cross-functional projects or initiatives with measurable outcomes required.
• Experience with data analysis, reporting, and use of clinical/operational systems required.
• Experience working in a clinical, hospital, or medical group practice environment preferred.
• Experience with provider scheduling, onboarding, or credentialing strongly preferred.
• Knowledge of healthcare operations, practice line workflows, and hospital administrative processes.
• Strong understanding of project management frameworks, tools, and methodologies.
• Knowledge of quality improvement principles (Lean, Six Sigma, PDSA, etc.).
• Understanding of clinical scheduling, staffing models, and provider operations.
• Knowledge of credentialing, licensing, onboarding, and regulatory compliance requirements.
• Understanding of healthcare financial concepts (contract stipends, payroll processes, charge capture, RCM workflows).
• Knowledge of data collection, analysis, reporting, and outcome measurement.
• Familiarity with EMRs, operational software platforms, and hospital IT systems.
• Advanced analytical skills with the ability to interpret complex operational and clinical data.
• Strong project management skills including planning, execution, risk mitigation, and stakeholder management.
• High proficiency in developing training materials, manuals, and standardized processes.
• Skilled in cross-functional communication, facilitation, and collaboration.
• Strong interpersonal and relationship-building skills with clinical and administrative stakeholders.
• Effective scheduling and operational coordination skills.
• Excellent written and verbal communication, including executive-level communication.
• Strong organization, prioritization, and multitasking skills.
• Skilled in workflow analysis, process redesign, and quality improvement execution.
• Strong problem-solving skills with the ability to identify root causes and drive solutions.
• Technical proficiency in healthcare systems, databases, Excel, dashboards, and reporting tools.
• Ability to independently manage multiple large-scale programs and site-level operations simultaneously.
• Ability to lead cross-functional teams and collaborate with physicians, executives, and operational leaders.
• Ability to analyze issues, develop recommendations, and present findings clearly and concisely.
• Ability to maintain confidentiality and navigate sensitive provider, hospital, or legal matters.
• Ability to adapt to changing priorities and manage high-risk, time-sensitive initiatives.
• Ability to influence without formal authority and guide stakeholders through change.
• Ability to ensure operational continuity, compliance, and quality in a dynamic clinical environment.

The Practice

Holy Cross Health – Fort Lauderdale, Florida

• Vituity’s physician partnership culture inspires clinician retention and engagement, and supports autonomy to make local decisions.
• Equal distribution among all practicing physicians.
• No outside investors, external stakeholders, or long-term debt.

The Community

• Fort Lauderdale, Florida, is a coastal gem celebrated for its stunning beaches, vibrant culture, and endless sunshine.
• Located in South Florida along the Atlantic Coast, it offers a perfect blend of relaxed coastal living and big-city amenities.
• Residents enjoy boating along the city’s scenic canals—earning it the nickname “Venice of America”—as well as dining and shopping on Las Olas Boulevard.
• Nearby landmarks include the Bonnet House Museum & Gardens, Hugh Taylor Birch State Park, and the lively Riverwalk Arts & Entertainment District.
• Just a short drive away, you’ll find Miami’s dynamic nightlife and Palm Beach’s upscale charm.
• The weather stays warm year-round, making it ideal for outdoor living and beach days in every season.
• Sports fans can easily cheer on Florida’s major league teams, including the NFL Miami Dolphins, NBA Miami Heat, and NHL Florida Panthers.
• All this and more make Fort Lauderdale the perfect place to live and work.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $95,590 - $121,975, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.