Program Assistant - Alumni Relations

Villanova University

Program Assistant - Alumni Relations

Posting Details

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Position Information Posting Number:20260085VPosition Title:Program Assistant - Alumni RelationsPosting TypeStudentHours/week:14 to 35 hours per weekEligibility:Work study preferred but open to all studentsSemester2026 SummerLocation Riley HallDetailed Work ScheduleNumber of positions:1Department:603-Alumni Relations OfficeContact Name:Paulette LeGendreContact Phone/Extension:610-519-7977 Position Summary Information Job Description Summary:The Program Assistant will support the Office of Alumni Relations in several important functions, such as customer service, data management, and event logistics. Key duties include:

o Serving as a first point of contact for external alumni, media, and external constituents via phone, email, and in-person inquiries, acting as an ambassador for the university and consistently demonstrating professionalism and discretion.o Identifying and escalating sensitive, sociopolitical, or complex alumni concerns to the appropriate Alumni Relations staff for resolution.o Partnering with the Advancement Services team, driving alumni data updates and requests through the appropriate forms and channels.o Maintaining customer support documentation, approved response templates and key contacts for the Alumni Help Desk.o Providing support for signature Alumni Relations events (e.g. Reunion, Student Orientation, Family Weekend, Homecoming) as needed.o Conducting research and formatting projects for Alumni Relations staff members.o Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc.o Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization (2X per year).o Other duties as assigned.

Requirements:

• o Current undergraduate student.
  o Previous customer service experience.
  o Strong communication skills (written and verbal), attention to detail, and ability to manage multiple tasks efficiently.
  o Comfort communicating with a wide variety of people (including older alumni)
  o Resourceful problem-solver with consistent follow through
  o Attention to detail and emphasis on accuracy in work.
  o Ability to exercise discretion, confidentiality, and good judgment.
  o Ability to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor.
  o Knowledge of Microsoft Word, Excel, and PowerPoint
  o Ability to learn and use other software systems (Salesforce, Microsoft Teams, STOVA, Airtable)
  
  

Additional Information:

• Occasional weekend/evening hours to help staff on-campus events; highly encouraged but not required.
• Possibility to stay on during the school year.
• We welcome and encourage applications from students of all undergrad class years.

Physical Demands Summary:The job sometimes requires stooping or bending; some very light liftingsuch as three or four reams of paper or books (up to 20 pounds), maybe required.Wage Rate:$11.25 per hour Posting Detail Information Closing Date (11:59pm ET):Open Until FilledYes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

4. * What is your availability? (days and times)

   (Open Ended Question)

Optional Applicant Documents:

Required Documents

1. Cover Letter / Letter of Interest
2. Resume / Curriculum Vitae

Optional Documents

1. Writing Sample/Publications

PI283502344