Program Manager - FOIA Support Services

Program Manager - FOIA Support Services Responsibilities: Contract and Team Management

• Serve as the primary contractor point of contact for the COR and Federal FOIA staff.
• Receive, prioritize, assign, and track workload assignments across contractor personnel.
• Coordinate staffing coverage and workload balancing to ensure uninterrupted support.
• Monitor contract performance and identify workload trends, risks, and resource constraints.
• Facilitate communication between contractor personnel, Federal FOIA staff, legal counsel, program offices, and records custodians.
• Participate in post-award conferences, progress meetings, and performance reviews.

FOIA Intake and Case Management

• Oversee intake, assignment, and tracking of incoming FOIA requests.
• Ensure requests are properly entered and maintained in FOIAXpress.
• Monitor acknowledgment letters, fee determinations, expedited processing requests, and fee waiver determinations.
• Ensure administrative case files are complete and accurately maintained.

Search Coordination

• Direct and monitor records searches conducted across NPS regions, offices, and park units.
• Coordinate with FOIA Points of Contact (POCs) and records custodians.
• Ensure search documentation is complete and legally sufficient.
• Monitor search timeliness and follow up on overdue responses.

Records Review and Response Preparation

• Review records for responsiveness and releasability.
• Identify information subject to FOIA exemptions and Privacy Act protections.
• Review and validate redactions for legal sufficiency.
• Assist with preparation of agency response letters and release packages.
• Coordinate review activities involving program offices, legal counsel, and Federal FOIA officials.
• Flag potentially deliberative, pre-decisional, privileged, or White House equities for Government review.

Litigation and Legal Support

• Assist with litigation-sensitive FOIA matters.
• Support preparation of Vaughn indices.
• Conduct legal and regulatory research relating to FOIA and Privacy Act requirements.
• Coordinate with attorneys and legal stakeholders regarding FOIA case processing.

Quality Assurance and Reporting

• Implement contractor quality control procedures.
• Review work products for completeness, consistency, and compliance.
• Monitor performance against the contract's 95% accuracy requirement.
• Coordinate preparation of:
  • Weekly FOIA Leadership Tracking Reports
  • Monthly FOIA Data Quality Audit Reports
• Custom reports requested by NPS leadership

Training and Process Improvement

• Provide mentoring and guidance to contractor personnel.
• Assist in development of FOIA training materials.
• Recommend workflow improvements, process efficiencies, and quality enhancement measures.
• Promote consistent application of FOIA laws, regulations, and agency policies.

Minimum Qualifications:

• Minimum three (3) years of full-time experience supporting federal FOIA operations or substantially similar FOIA-related functions.
• Demonstrated experience performing work of similar size, scope, and complexity.
• Demonstrated experience supporting the processing, tracking, coordination, review, administration, and management of FOIA requests in a federal or comparable environment.
• Proficiency using Microsoft Office Suite, Adobe Acrobat, and electronic FOIA processing systems.
• Demonstrated written and oral communication skills.
• Ability to successfully obtain and maintain required background investigation and credentialing requirements.

Preferred Qualifications:

• Five (5)+ years of federal FOIA experience.
• Experience leading or supervising FOIA teams.
• Experience supporting Cabinet-level agencies or large decentralized organizations.
• Experience using FOIAXpress or comparable FOIA case management systems.
• Experience processing complex, expedited, high-volume, or litigation-sensitive FOIA requests.
• Experience preparing or reviewing Vaughn indices.
• Experience conducting FOIA legal research and applying FOIA exemptions and Privacy Act provisions.
• Experience developing quality control procedures and performance metrics.
• Experience preparing executive-level reports, dashboards, and performance briefings.
• Section 508 compliance experience.
• Advanced FOIA training, certification, or professional development coursework.

About Us: At HunaTek, we build teams of people from all backgrounds with varying levels of experience, knowing firsthand that diversity of thought will strengthen our ability to deliver for our customers. We work hand in hand with Federal civilian and military staff, pulling together to further the interests of our nation and home and abroad. Whenever possible, we provide opportunities for our employees to learn new skills, obtain certifications, attend industry events, and have some fun together. Our Benefits: We offer a comprehensive benefits package designed to make sure our employees and their families have access to good health care, are insured against catastrophic health events, can put money aside for retirement and are able to maintain a healthy work-life balance. These benefits include:

• Comprehensive medical, dental and vision
• Long-term and short-term disability insurance and term life insurance
• 401(K) with safe harbor contribution
• Paid time off and 11 paid holidays
• Tuition and career development assistance
• A selection of voluntary benefits

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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