Overview
LMI is seeking a Program Technical Lead for the OUSD(R&E) SMART Scholarship-for-Service Program. The ideal candidate will have experience leading teams of software developers and testers as well as managing partner and customer relationships. This is a great opportunity for the right candidate to contribute to educational and workforce development for the Department of Defense.
Responsibilities
The candidate will work with a team of software developers and domain experts to develop web applications in support of the Department of Defense.
- Reports to the SMART Program Manager (PM).
- Serves as the strategic interface between the LMI SMART Program Manager and Operations with the SMART IT Team to include Data Team, Data Cleansers, and vendor.
- Partners with and takes strategic direction from the CAM/SMART Program Manager and SMART Deputy Program Managers to develop, maintain, and enhance the SMART Information Management System.
- Supports, plans, and attends program meetings in coordination with the LMI PM, CAM/Program Manager and SMART Deputy Program Manager.
- Tracks Sprint Issues Status during Sprint to include monitoring issue progression through the LMI Agile Software Development Process and identifying any special resources needed.
- Works with the PM, Operations Lead, and element leads on identifying, assessing, and tracking risks via the risk register.
- Responds to customer technical questions and requests.
- Defines and understands a set of program performance metrics for use as an indicator of overall program health.
- Manages vendors by providing oversight and coordination while maintaining relationships.
- Supports SMART Program for LMI Audits and Quality Management requirements.
- Serves as main point-of-contact for SMART Program for submitting LMI (ServiceNow) requests for project purchases for the program.
- Participates in Agile Team Meetings (Daily Agile Standup Sprint Meetings, Backlog Review Meetings, Pointing Sessions, Sprint Compositions, Sprint Reviews, Sprint Highlight Review Meetings and Sprint Retrospectives)
- Coordinates Sprint Customer Highlights Review Meetings and documents action items assigned.
- Manages and coordinates internal and external IT resources and coverage.
- If necessary, coordinates ServiceNow maintenance requests via HI ticket with ServiceNow. Follow up with each HI ticket until closed.
- Coordinates current user list (to include subcontractors) with LMI internal administrators for Jira and Confluence.
- Organizes team interaction with Senior Management at key milestones and visits.
- Establishes and maintains SMART Help Desk Procedures and IT SOP Guidebook.
- Provides Backup for Scrum Master/Tester when needed
- Supports Operations during Applications, Selection, and Awards process.
- Coordinates ServiceNow Upgrades.
- Coordinates Penetration Testing
- Monitors program progress and eliminate choke points
- Provides performance review and mentoring for employees assigned
- Percentage of Travel Required: 5%
Qualifications
Minimum Qualifications: 5 years of professional experience with an emphasis on team leadership of development and testing teams.
Required Experience with the following:
- Minimum 3 years of experience in agile
- Proven ability to solve problems creatively
- Strong familiarity with project management methodologies
- Project life cycle management experience
- Excellent analytical skills
- Strong interpersonal skills
- Education: Bachelor's degree in computer science, engineering, or another related field
- Clearance: None
Additional Preferred Qualifications:
- Experience with Service Now development and integration.
- Experience using agile project management tools like JIRA
- Agile certifications (SCRUM, SAFe, IcAgile)