Program Technician

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$27.64 - $33.85 Hourly

Department:

Department of Community Services (DCS)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

October 15, 2025

The Opportunity:

*only apply for this position once*

OVERVIEW

The Multnomah County Department of Community Services is seeking a full-time Program Technician to join the team!

In this role, you will serve as the first point of contact at our Yeon Complex reception counter for both internal and external customers who need information and/or support with Land Use Planning or Transportation applications or needs. You will interact with agency staff, community members, and staff from other departments and agencies to provide high level and technical in person service for various services while ensuring compliance with county customer service goals.

Primary responsibilities include, but are not limited to:

• Managing and responding to all phone inquiries and email inquiries for Land Use Planning and Transportation
• Routing specialized inquiries to appropriate staff which include 10 delegated email accounts
• Assisting in the development, design, and maintenance of websites, databases, and software programs that interface with customers (e.g. EP&L, Salesforce, Cartegraph)
• Collecting, tracking, and evaluating customer inquiry, permit data and statistics
• Organizing records and files related to permits and inspections
• Serving as the back up permit review coordinator to assign tasks to planners
• Reviewing current planning, code compliance, and permit applications for basic requirements for processing (signatures, pf/pa held, identified applications) and ensuring compliance with federal and state laws
• Issuing nondiscretionary overdimensional truck hauling permits
• Managing and routing all phone calls and complaints for Road Maintenance
• Sorting and distributing external and interoffice mail for the complex
• Calling in work orders to facilities for maintenance needs

In this role, you must be willing and interested in providing excellent customer service by providing clear, and helpful information while maintaining a welcoming environment. You will be a strong team player, exercise good judgement and provide flexibility in your work throughout each day.

Who Are We?
The Department of Community Services’ mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs including transportation, land use planning, animal services, elections, and budget and operations support. This department is an incredibly diverse department and your role will be too.

The Multnomah County Land Use Planning Division facilitates development while ensuring the preservation and protection of wildlife, streams, scenic views, the Columbia River Gorge, forest lands, and farm and nursery production. We value sustainability and believe that maintaining the quality of life, supporting agriculture, forestry, and recreation, and protecting natural resources in the rural areas of Multnomah County provides a social benefit that serves those on both sides of the urban growth boundary. Land Use Planning serves the unincorporated, mostly rural, areas of Multnomah County with three primary functions. Current Planning helps property owners and applicants with their development and land use proposals, and Code Compliance ensures implementation. Long Range Planning serves the broader community by creating and updating zoning and codes and the Comprehensive Plan, working closely with stakeholders to align local, regional and state land use priorities.

The Multnomah County Transportation Division is made up of three major programs: Survey, Willamette River Bridges, and Roads. The Road program consists of Planning and Development, Engineering and Capital Projects, and Maintenance. The Road program is responsible for planning, constructing improvements to and maintaining the County road system.

The County road system consists of areas in the west hills outside the City of Portland, on Sauvie Island, in Fairview, Wood Village, and Troutdale, and in the rural area around Corbett. This program takes care of about 270 center lane miles of roads, thousands of drainage culverts, 25 small bridges, several major culverts, and other assets critical to the proper function of the road system.

What We Can Offer You:

DCS comprises unique and essential government services, including Elections, Land Use Planning, Animal Services and Transportation.

The common mission of these diverse lines of business is articulated in this very simple statement: Inclusive community. Accessible services. So, with us, you will be challenged, you will be encouraged to excel, you will be given the opportunity to build a rewarding career. You will become a part of a strong organization dedicated to providing outstanding services to the community.

At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our website.

This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary and limited duration positions while the eligible for hire list is active.

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

• Associate's degree from an accredited college or university (equivalent experience may substitute for a degree)
• One (1) year of complex administrative/technical clerical experience
• One (1) year of providing direct customer service

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals and skill to provide courteous customer service
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision making skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite, and Google suite enterprise products
• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information
• Ability to learn and navigate multiple complex databases in order to document all work completed with consumers
• Adaptable to change
• Ability to learn and use specific software programs, and follow standard office procedures

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION

We will be accepting the first 150 applications received. If you are interested, please apply without delay! This recruitment will close without further notice once the desired numbers of applications are received or on the closing date, whichever comes first.

The Application Packet:

Please be sure to provide all the materials below in your application submission:

1. Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.

2. Resume: Please indicate how you meet the required minimum qualifications. Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.

3. Cover letter: This should expand on your resume, address why you are interested in this position and demonstrate how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.

Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing
• Professional reference checks

ADDITIONAL INFORMATION

Type of Position:This hourly, union-represented position is eligible for overtime.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Work Location: This position works onsite at the John B. Yeon Annex, located at 1600 SE 190th Ave. Portland, OR 97233. This position works primarily in the office, Monday - Friday. Ad hoc telework is unscheduled, infrequent, and/or as needed at the employee’s request or at manager direction.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit theDisaster Service Worker Informationpage.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Vlad Mirko

Email:

vlad.mirko@multco.us

Phone:

+1 (503) 3184861

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6020 - Program Technician