Quality Assurance Engineer

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

The Quality Assurance Engineer – Military Programs & ISO 9001:2015 will oversee and manage quality assurance operations for military and defense-related products, ensuring compliance with government regulations, defense standards, and internal quality systems. This role is responsible for two distinct quality programs: one focused on defense and government contract requirements, and the other on the strategic management of the ISO 9001:2015 Quality Management System. The engineer will support audits, maintain certification standards, and drive continuous improvement across all phases of the product lifecycle.

Major Tasks, Responsibilities & Key Accountabilities

Defense Programs:

• Lead quality assurance activities for military and defense products, ensuring compliance with applicable government and defense standards.
• Serve as the primary quality liaison with agencies such as DCMA, defense contractors, and internal stakeholders.
• Develop, implement, and maintain quality plans, inspection protocols, and control procedures.
• Support and prepare for customer and government audits, ensuring readiness and compliance with contract requirements.
• Maintain documentation and records in accordance with government contract requirements.
• Investigate military product warranty claims, perform root cause analysis, and ensure timely follow-up and closure of corrective actions.

ISO 9001:2015 Management:

• Ensure the Quality Management System (QMS) is implemented, maintained, and continually improved in accordance with ISO 9001:2015 standards.
• Facilitate internal audits, management reviews, and corrective actions to maintain ISO 9001:2015 certification and compliance.
• Monitor and report on quality objectives, performance metrics, and process effectiveness aligned with ISO 9001:2015 requirements.
• Lead risk and opportunity assessments related to quality, supporting strategic planning and operational improvements.
• Train and mentor staff on ISO 9001:2015 principles, promoting a culture of quality and continuous improvement across the organization.

Nature & Scope

Reports to the Quality Director.

Minimum Qualifications

• Must pass any drug screens, background checks and any pre-employments tests as applicable.
• High school diploma
• Previous manufacturing experience
• Ability to use hand tools

Preferred Qualifications

• Bachelor’s degree in engineering, Quality, or a related technical field.
• 5+ years of experience in quality engineering within the defense or military manufacturing sectors.
• Strong knowledge of ISO 9001 requirements.
• Experience with government contracts and working with agencies like DCMA.
• Proficiency in quality tools such as FMEA, SPC, MSA, and root cause analysis.

Knowledge, Skills, Abilities & Competencies

• Expertise in ISO 9001:2015 – Strong understanding of quality management principles, documentation, and audit processes.
• Knowledge of Military & Government Standards – Familiarity with defense regulations, contract requirements, and compliance protocols.
• Root Cause Analysis & Corrective Action – Skilled in structured problem-solving tools like 8D, 5 Whys, and FMEA.
• Audit Management – Ability to lead internal and external audits, including preparation, execution, and follow-up.
• Data-Driven Decision Making – Proficient in analyzing quality metrics to identify trends and drive improvements.
• Clear Communication – Effective in writing reports, presenting findings, and collaborating across departments.
• Project & Program Coordination – Capable of managing both ISO and defense-related quality programs simultaneously.
• Continuous Improvement Mindset – Committed to enhancing processes, systems, and product quality over time.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Ability to stand or walk for extended periods while performing inspections on the production floor.
• Manual dexterity to handle small parts, tools, and testing equipment.
• Visual acuity to detect defects, read technical drawings, and interpret inspection data.
• Occasional lifting of materials or equipment up to 25–30 pounds.
• Ability to bend, kneel, or reach during inspections or when accessing equipment.
• Comfort working in varied environments, including production areas, warehouses, and outdoor settings.
• Use of personal protective equipment (PPE) such as safety glasses, gloves, and hearing protection as required.
• Ability to travel occasionally, including visits to suppliers, military sites, or audit locations.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

JobFamily

Engineering

PayType

Salary