Quality Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions:

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network & Acquiring Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

NAS is unique within Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.

How will you make an impact in this role?

The Network Delivery team within NAS works to deliver a full-scale modernization of network including delivering new digital products such as Debit, Local networks, QR, Tokenization that enable our network of the future to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments.

This quality assurance analyst is tasked for building and enhancing the quality test case and framework including building automation tools to test multiple products (credit, debit, digital payment products) and specifications, setting and delivering against quality and time to market strategy. Partner closely with the product teams and engineering teams to prioritize and deliver hands-free testing and monitoring tools.

Job Responsibilities:

• Create and carry out test plans to make sure all goals are reached.

• Create test scripts for evaluating the service or product's usability, dependability, and quality.

• Using test runs recognize flaws in the production process and work with the development team to fix them

• Advise, carry out, and keep track of preventative and corrective measures to guarantee that quality assurance criteria are met

• Collect and examine statistical information

• During the testing process, make sure that user expectations are satisfied

• Continually make sure software changes going to production are adhering to quality and industry regulatory requirements

Minimum Qualifications

• Experience in product and engineering roles with a Bachelor’s Degree in Engineering

• Experience in building and managing quality framework and automation tools is preferred

• Knowledge/experience in a test driven development environment and automation using CI/CD and other tools is preferred

• Strong understanding of Agile methodology and practices.

• Proven track record of change management and delivery in complex and highly matrixed organizations.

• High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.

• Strong comfort in dealing with ambiguity.

• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams.

• High energy, an optimistic attitude, and a good sense of humor.

Preferred Qualifications

• Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.

• Familiarity with using AI based testing framework.

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.