Job Title: Regional Business Manager
Location: Remote | United States (Remote)
Department: Field Service
Employee Type: Full-Time
Experience: Senior Manager/Supervisor
Compensation: $80,000-110,000
Job Description:
Position Title - Regional Business Manager
Job Summary:
The Regional Business Manager is responsible for managing field service personnel who perform routine on-site services for Pharma Logistics customers.
Job Duties and Responsibilities:
- Driving the field service schedule and maintaining a high standard for On-Time Delivery of services.
- Driving performance to achieve expectations of regional OKR’s.
- Leading and directing the work of service representatives in their assigned territories.
- Developing and mentoring field service personnel through one-to-one meetings, evaluations, and performance plans.
- Traveling to customer locations to work with direct reports.
- Maintaining and developing customer relationships by meeting with decision makers and other influencers.
- Performing business reviews with priority customers, providing client support services, and managing client issue escalations.
- Direct support services based on customer contract expectations.
- Responsible for Customer Satisfaction.
- Training new Field Service Representatives and managing turnover, including personal involvement with account coverage as needed.
- Daily maintenance of CRM Software.
- Overseeing the region’s expense-to-revenue ratio to meet established benchmarks
- Maintaining timely communication with direct reports and upper management.
- Other ad hoc projects & reports.
Supervisory / Management Responsibilities:
- Managing 7-15 field service personnel
Travel Requirements:
- Up to 60%
Beneficial Education, Skills, and Experience:
- Ability to present to all levels of management, including executive-level decision makers
- Ability to meet client needs through high level of travel
- Ability to work remotely and in a self-motivating capacity
Required Education, Skills, and Experience:
- Must have a minimum of three (3) years’ experience managing a remote workforce in a quick-paced and demanding environment.
- Prior experience managing client relationships is required.
- Must have a proven record of increasing employee efficiency.
- Must be able to lift up to 50 lbs.
- Attention to detail and accuracy is required to be successful.
- Must be willing to travel a minimum of 60%, overnights included.
- Prior experience with CRM software, including metric tracking, is preferred.
- Relies on extensive experience and judgment to plan and accomplish goals
Compensation Range and Benefits
The salary range for this position is $80,000-$110,000 USD. Actual compensation may vary based on factors including, but not limited to, Pharma Logistics' business and organizational needs, as well as an individual's relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and performance.
Pharma Logistics offers Medical, Dental, and Vision insurance (Blue Cross Blue Shield), Group Life Insurance, AD&D Insurance, and Long-Term Disability Insurance. Employees receive 14 days of paid time off and paid holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, and Christmas Day. Eligible employees may receive a 3% Company contribution beginning on the first of the month following 60 days of service.
Equal Employment Opportunity Statement
Pharma Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, or gender identity.
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