Job Title: Regional Business Manager
Location: Remote | United States (Remote)
Department: Field Service
Employee Type: Full-Time
Experience: Senior Manager/Supervisor
Job Description:
Position Title - Regional Business Manager
Job Summary:
The Regional Business Manager is responsible for managing field service personnel; who perform routine on-site services for Pharma Logistics customers.
Job Duties and Responsibilities:
- Driving the field service schedule and maintaining high standard for On-Time Delivery of services.
- Drives performance to achieve expectations of regional OKR’s.
- Leading and directing the work of service representatives in their assigned territories.
- Developing and mentoring field service personnel through one to one meetings, evaluations, and performance plans.
- Traveling to customer locations to work with direct reports.
- Maintaining and developing customer relationships by meeting with decision makers and other influencers.
- Performing business reviews with priority customers, providing client support services and managing client issue escalations.
- Direct support services based on customer contract expectations.
- Responsible for Customer Satisfaction.
- Training new Field Service Representatives and managing turnover, including personal involvement with account coverage as needed.
- Daily maintenance of CRM Software.
- Overseeing the region’s expense-to-revenue ratio to meet established benchmarks
- Maintaining timely communication with direct reports and upper management.
- Other ad hoc projects & reports.
Supervisory / Management Responsibilities:
- Managing 7-15 field service personnel
Travel Requirements:
- Up to 60%
Beneficial Education, Skills, and Experience:
- Ability to present to all levels of management, including executive-level decision makers
- Ability to meet client needs through high level of travel
- Ability to work remotely and in a self-motivating capacity
Required Education, Skills, and Experience:
- Must have a minimum of three (3) years’ experience managing a remote workforce in a quick-paced and demanding environment.
- Prior experience managing client relationships is required.
- Must have a proven record of increasing employee efficiency.
- Must be able to lift up to 50 lbs.
- Attention to detail and accuracy is required to be successful.
- Must be willing to travel a minimum of 60%, overnights included.
- Prior experience with CRM software, including metric tracking is preferred.
- Relies on extensive experience and judgment to plan and accomplish goals
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