Position Title: Regional Field Service Manager- CE
Regional Field Service Manager
FullTime Exempt FieldBased (Virginia, U.S. & Canada Travel)
We are seeking a resultsdriven Regional Field Service Manager (FSM) to lead and manage Multiquips field service operations within an assigned region. This role provides direct oversight of Territory Field Service Managers and Field Technicians and plays a critical role in driving Service Plus growth, customer satisfaction, and service revenue expansion. The Regional FSM serves as a strategic connector between field execution, customer engagement, and business objectives. Success in this role requires strong leadership, crossfunctional collaboration, and a datadriven mindset to improve service performance, reliability, and consistency across all customer touchpoints.
What Youll Do
Leadership & Team Development- Lead, coach, and hold accountable Territory Field Service Managers and Field Technicians across assigned regions and product lines.
- Build highperforming teams through ongoing development, performance management, and succession planning.
- Promote a culture of safety, accountability, customer focus, and continuous improvement.
- Oversee regional service operations, including escalations, to drive customer satisfaction, cost control, and Service Plus program growth.
- Execute field service programs, service bulletins, recalls, and campaigns to improve product reliability and field performance.
- Ensure consistent execution of service standards related to speed, clarity, reliability, and quality.
- Drive Service Plus revenue growth through proactive service engagement, predictive analysis, and identification of service opportunities.
- Develop and maintain strong customer relationships, serving as a trusted service partner.
- Manage and expand the ASC/SERC network to ensure regional coverage, compliance, and alignment with Service Plus expansion goals.
- Serve as the primary liaison between customers, Product Management, Engineering, Sales, and Operations to identify, escalate, and resolve technical and service issues.
- Support parts sales programs and service initiatives through close coordination with internal stakeholders.
- Lead MI reporting processes, including performance analysis, trend identification, and actionable followups to support predictive service strategies.
- Ensure accurate and timely documentation of customer interactions, service activities, and field issues within CRM and related systems.
- Use data and KPIs to inform decisionmaking and continuously improve regional service performance.
- Ensure teams are equipped with the latest technical information, service updates, and product knowledge.
- Support the development of technical training materials, service documentation, and program content for assigned products and strategic initiatives.
- Stay current on diesel engines, electrical, mechanical, and hydraulic systems relevant to Multiquip equipment.
- Perform other duties as assigned.
What You Bring
Experience & Education- Bachelors degree from a fouryear college or university required.
- Minimum of 7+ years of experience in service management or customer service support, preferably within the construction or industrial equipment industry.
- Proven ability to lead, develop, and manage service and support teams.
- Strong organizational, time management, and prioritization skills.
- Datadriven approach with the ability to analyze trends and translate insights into action.
- Excellent written and verbal communication skills with the ability to present to customers, leaders, and crossfunctional teams.
- Solid mechanical systems knowledge, including diesel engines, electrical, mechanical, and hydraulic systems.
- Ability to read and interpret schematics, specifications, service manuals, parts literature, technical bulletins, and safety documentation.
- Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint.
- Experience using CRM systems and webbased business applications for reporting, work orders, warranty, and service tracking.
- Ability to operate a forklift.
- Ability to travel up to 80% within the United States and Canada.
- Valid passport required.
- Valid drivers license with a good driving record.
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.- Regularly required to talk and hear; frequently required to stand, walk, and sit.
- Occasionally required to use hands and arms to reach, handle, or feel; stoop, kneel, or crouch.
- Ability to occasionally lift and/or move up to 50 pounds.
- Vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Compensation & Benefits
- $120,000.00-$130,000.00
- 11 paid Holidays
- Generous Paid Time Off accrue up to 4 weeks per year
- Excellent Benefits Package starting the 1st of the month after 30 days of employment, including:
- Medical, Dental & Vision (including orthodontics)
- Companypaid Life, AD&D, ShortTerm & LongTerm Disability
- Flex Spending Account (FSA), accident plans, and supplemental options
- 401(k) Retirement Plan
- Tuition Reimbursement up to $5,250 annually
- MetLife Hyatt Legal and AFLAC plans
- Employee Assistance Program
Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
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